Tanya Monroe
Marietta
Summary
I took family leave to become a caregiver for a parent. providing comprehensive care that resulted in independence and well being. Managed medication schedules to ensure accurately and timely administration. I implemented daily activities and exercise to stimulate mental health with cognitive function and all around well being
Overview
24
24
years of professional experience
Work History
Campaign Manager
Comcast
02.2024 - Current
- I managed all linear and digital campaigns for revenue pacing, run or fails
- Collaborate with ad copy, sales and traffic teams from start to finish of a campaign runs
- I access and download and upload Audience Addressable orders and presidential campaign orders weekly
Member Services Representative
Delta Community Credit Union
01.2022 - 09.2023
- Assisting members with banking needs such as online banking, member applications, loan applications, consumer lending and residential lending
- Increase daily cards and account spending limits
Assistant Manager
Fiserv
03.2021 - 12.2022
- Managed team on handling inbound calls for card services such as Economic Impact Payments and Digital banking
- Card Activations
- Balance Transfer
- ACH Debits/ Credits
- Create Dispute Cases
- Create team building activities to keep the enthusiasm of the work day
- Monitor calls for coaching and development
- Managing and authorizing passwords logins and resets
- Replace Lost and Stolen cards
- Assist other associates where needed
Manager
GA Retail Company
01.2018 - 01.2020
- Managing employees on daily duties such as maintaining quotas, inventory and donations
- Training and development of new hires and current employees
- Maintaining employee payroll and benefits
- Conducts weekly team meetings for updates and information
- Sending daily reports to verify that goals are met for that day
- Handled customer accounts
- Internal/External customer service
- Entry level accounting
Account Coordinator
Comcast
03.2013 - 10.2017
- The daily scheduling of commercials to air across partner sites and audience groupings in the Little Rock market
- Record Keeping
- Exporting orders from TIM (Total Inventory Manager) into Novar (Citrix) advertising system
- Manually place commercial spots that Novar doesn't place own its own
- Examine, answer and troubleshoot any questions or issues that pertain to client profiles, along with unscheduled ops that need to be revised to capture the most revenue
- Clearly express all processes involved against each commercial spot trafficked
- Demonstrates strong detail orientation, process orientation, organizational, and multi-tasking skills; ability to effectively manage an unpredictable workload and meet established deadlines
Human Resources Administrator (Contract)
Namasco Corporation
02.2012 - 06.2012
- Developed job postings, administered recruitment advertising and tracking results
- Pre-screened Qualified candidates for open positions, scheduled interviews and prepared regret letters
- Assisted payroll department with biweekly payroll using ADP enterprise
- Maintained employee personnel files, recruitment files and hourly time records
- Assisted with developing On-Boarding orientation program materials for managers and employees
- Process employee enrollments and terminations as required
- Provided high-level administrative support and managed organizational policies and procedures
- Process Employee Performance reviews
- Process applicant's criminal background checks, set up pre-employment physicals/drug tests
- Creating badges for employees
Payroll Specialist
SEI Aarons, Inc
09.2009 - 01.2011
- Process all company payrolls for 70 stores including 650 employees weekly using the ADP system
- Upload and download payroll file to and from ADP
- Input payroll hours into ADP batch as well as any overtime, holiday hours within the adjustment batch
- Manage daily maintenance of new hires, address changes, terminations, store changes, and status changes
- In charge of monthly store bonus recaps within excel
- Manage monthly health, dental and vision enrollments for new hires within the Blue Cross Blue Shield (health) system as well the Guardian (dental, vision) system
- Maintain monthly maintenance distribution of Day Pack 401K letters
- Process all monthly Cobra enrollments for all eligible employees
- Set up all direct deposits
Payroll Specialist
Kennesaw State University
03.2008 - 09.2009
- Ensure pay data is captured, processed, reconciled, and distributed in an accurate and timely manner and in compliance with all federal and state regulations
- Ensure timely and accurate compliance with all garnishment and wage adjustment notifications
- Ensure accurate data table calculations, in-house payroll process including tracking of commissions, tracking of paid time off, new hires, terminations, and departmental codes are assigned accordingly
- Process weekly, semi-monthly, monthly union payroll using ADP Enterprise 4.0 for multi-state company with over 1500 employees
- Track, upload and reconcile timekeeping data using ADP Enterprise 4.0 and other timekeeping
Billing Representative
Ryder Transportation Services Inc
01.2001 - 08.2007
- Performed various audits for lease and rental customers that were met under strict deadlines
- Reconciled 60k in revenue for incorrect billings, taxes and surcharges
- Oversaw a team of 7 to research and resolve all billing inquiries including credit memos for various customers
- Developed and implemented alternatives and solutions in building customer satisfaction
- Documented all customer updates, address changes and billing inquiries within the AS400 system
Timeline
Campaign Manager
Comcast
02.2024 - Current
Member Services Representative
Delta Community Credit Union
01.2022 - 09.2023
Assistant Manager
Fiserv
03.2021 - 12.2022
Manager
GA Retail Company
01.2018 - 01.2020
Account Coordinator
Comcast
03.2013 - 10.2017
Human Resources Administrator (Contract)
Namasco Corporation
02.2012 - 06.2012
Payroll Specialist
SEI Aarons, Inc
09.2009 - 01.2011
Payroll Specialist
Kennesaw State University
03.2008 - 09.2009
Billing Representative
Ryder Transportation Services Inc
01.2001 - 08.2007
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