Tanya Monroe
Marietta
Summary
I took family leave to become a caregiver for a parent. providing comprehensive care that resulted in independence and well being. Managed medication schedules to ensure accurately and timely administration. I implemented daily activities and exercise to stimulate mental health with cognitive function and all around well being
Overview
24
24
years of professional experience
Work History
Campaign Manager
Comcast
Alpharetta, GA
02.2024 - Current
- I managed all linear and digital campaigns for revenue pacing, run or fails
- Collaborate with ad copy, sales and traffic teams from start to finish of a campaign runs
- I access and download and upload Audience Addressable orders and presidential campaign orders weekly
Member Services Representative
Delta Community Credit Union
Atlanta, GA
01.2022 - 09.2023
- Assisting members with banking needs such as online banking, member applications, loan applications, consumer lending and residential lending
- Increase daily cards and account spending limits
Assistant Manager
Fiserv
Marietta, GA
03.2021 - 12.2022
- Managed team on handling inbound calls for card services such as Economic Impact Payments and Digital banking
- Card Activations
- Balance Transfer
- ACH Debits/ Credits
- Create Dispute Cases
- Create team building activities to keep the enthusiasm of the work day
- Monitor calls for coaching and development
- Managing and authorizing passwords logins and resets
- Replace Lost and Stolen cards
- Assist other associates where needed
Manager
GA Retail Company
Marietta, GA
01.2018 - 01.2020
- Managing employees on daily duties such as maintaining quotas, inventory and donations
- Training and development of new hires and current employees
- Maintaining employee payroll and benefits
- Conducts weekly team meetings for updates and information
- Sending daily reports to verify that goals are met for that day
- Handled customer accounts
- Internal/External customer service
- Entry level accounting
Account Coordinator
Comcast
Atlanta, GA
03.2013 - 10.2017
- The daily scheduling of commercials to air across partner sites and audience groupings in the Little Rock market
- Record Keeping
- Exporting orders from TIM (Total Inventory Manager) into Novar (Citrix) advertising system
- Manually place commercial spots that Novar doesn't place own its own
- Examine, answer and troubleshoot any questions or issues that pertain to client profiles, along with unscheduled ops that need to be revised to capture the most revenue
- Clearly express all processes involved against each commercial spot trafficked
- Demonstrates strong detail orientation, process orientation, organizational, and multi-tasking skills; ability to effectively manage an unpredictable workload and meet established deadlines
Human Resources Administrator (Contract)
Namasco Corporation
Atlanta, GA
02.2012 - 06.2012
- Developed job postings, administered recruitment advertising and tracking results
- Pre-screened Qualified candidates for open positions, scheduled interviews and prepared regret letters
- Assisted payroll department with biweekly payroll using ADP enterprise
- Maintained employee personnel files, recruitment files and hourly time records
- Assisted with developing On-Boarding orientation program materials for managers and employees
- Process employee enrollments and terminations as required
- Provided high-level administrative support and managed organizational policies and procedures
- Process Employee Performance reviews
- Process applicant's criminal background checks, set up pre-employment physicals/drug tests
- Creating badges for employees
Payroll Specialist
SEI Aarons, Inc
Atlanta, GA
09.2009 - 01.2011
- Process all company payrolls for 70 stores including 650 employees weekly using the ADP system
- Upload and download payroll file to and from ADP
- Input payroll hours into ADP batch as well as any overtime, holiday hours within the adjustment batch
- Manage daily maintenance of new hires, address changes, terminations, store changes, and status changes
- In charge of monthly store bonus recaps within excel
- Manage monthly health, dental and vision enrollments for new hires within the Blue Cross Blue Shield (health) system as well the Guardian (dental, vision) system
- Maintain monthly maintenance distribution of Day Pack 401K letters
- Process all monthly Cobra enrollments for all eligible employees
- Set up all direct deposits
Payroll Specialist
Kennesaw State University
Kennesaw, GA
03.2008 - 09.2009
- Ensure pay data is captured, processed, reconciled, and distributed in an accurate and timely manner and in compliance with all federal and state regulations
- Ensure timely and accurate compliance with all garnishment and wage adjustment notifications
- Ensure accurate data table calculations, in-house payroll process including tracking of commissions, tracking of paid time off, new hires, terminations, and departmental codes are assigned accordingly
- Process weekly, semi-monthly, monthly union payroll using ADP Enterprise 4.0 for multi-state company with over 1500 employees
- Track, upload and reconcile timekeeping data using ADP Enterprise 4.0 and other timekeeping
Billing Representative
Ryder Transportation Services Inc
Alpharetta, GA
01.2001 - 08.2007
- Performed various audits for lease and rental customers that were met under strict deadlines
- Reconciled 60k in revenue for incorrect billings, taxes and surcharges
- Oversaw a team of 7 to research and resolve all billing inquiries including credit memos for various customers
- Developed and implemented alternatives and solutions in building customer satisfaction
- Documented all customer updates, address changes and billing inquiries within the AS400 system
Timeline
Campaign Manager
Comcast
02.2024 - Current
Member Services Representative
Delta Community Credit Union
01.2022 - 09.2023
Assistant Manager
Fiserv
03.2021 - 12.2022
Manager
GA Retail Company
01.2018 - 01.2020
Account Coordinator
Comcast
03.2013 - 10.2017
Human Resources Administrator (Contract)
Namasco Corporation
02.2012 - 06.2012
Payroll Specialist
SEI Aarons, Inc
09.2009 - 01.2011
Payroll Specialist
Kennesaw State University
03.2008 - 09.2009
Billing Representative
Ryder Transportation Services Inc
01.2001 - 08.2007