Tanya J. Mallard
Hahira
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2026
2026
years of professional experience
Work History
Veterinary Client Services
Baytree Animal Hospital
07.2004 - Current
- Primarily work in customer service. Being available for any questions or concerns regarding retail items and pharmacy products. Help customers understand any care instructions given by the attending DVM, and giving information regarding post operative care. Scheduling appointments. Inventory, as well as keeping the store front clean and properly organized. Also take phone calls and update and file client records.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Veterinary Client Specialist
Princevalle Pet Hospital
2021 - 05.2024
- Developed strong client relationships through effective communication and personalized service.
- Coordinated appointment scheduling to optimize workflow and enhance client satisfaction.
- Assisted in managing client inquiries, providing accurate information regarding services and procedures.
- Streamlined patient intake processes to improve efficiency and reduce wait times for clients.
- Mentored junior staff on best practices for customer service and client interaction techniques.
- Implemented feedback systems to gather client insights, driving continuous improvement initiatives.
Veterinary Technician
Animal Birth Control Clinic
09.2017 - 04.2021
- Worked as a surgical Technician, recovery nurse, and receptionist. All employees were cross trained and utilized where they were needed according to their strengths.
Education
High School Diploma -
Gilroy High School
Gilroy, CA06-1983
Skills
- Great personality
- Self- motivator
- Enjoy talking to people
- Fast learner
- Problem-solving
- Time management
- Multi- tasker
- Can stay on task
- Problem solver
- Client education
- Teamwork and collaboration
- Organization and time management
- Decision-making
- Active listening
- Calm under pressure
Activities
MASH spay/neuter clinic, I also look for ways to give back to the community. I have traveled with a MASH spay/neuter clinic to areas less fortunate and with very little resources to tend to the most basic of their pet’s needs. Primarily spay/neuter as well as vaccinations and flea and heartworm preventative.
Timeline
Veterinary Technician
Animal Birth Control Clinic
09.2017 - 04.2021
Veterinary Client Services
Baytree Animal Hospital
07.2004 - Current
Veterinary Client Specialist
Princevalle Pet Hospital
2021 - 05.2024
High School Diploma -
Gilroy High School