Tapiwa Hill

• Facilitated patient arrivals, ensuring a welcoming and positive first impression.
• Performed x-ray imaging procedures to ensure precise diagnosis and effective treatment planning.
• Implemented precise dental impression techniques to guarantee accurate patient records.
• Facilitated dental procedures by assisting in implant surgeries, including all-on-4 snap-in dentures and single tooth extractions.
• Processed customer invoices and payments with precision. Assisted in organizing accounts receivable records. Supported team in addressing billing discrepancies effectively.
• Maintained clinical charts to support patient care. Assisted in organizing record-keeping processes for efficient data retrieval. Collaborated with healthcare teams to facilitate comprehensive documentation.
• Organized and confirmed follow-up appointments for patients to ensure continuity of care.
• Orchestrated adjustments of dentures to optimize patient comfort.
• Streamlined patient check-in processes and collected vital information to enhance service efficiency.
• Administered insurance verification processes to guarantee precise patient billing.
• Managed treatment coordination for all patients, ensuring seamless care delivery.
• Oversaw maintenance of accurate and comprehensive patient records to uphold healthcare compliance standards.
• Mastered Dentrix software to enhance practice management efficiency.
• Streamlined front office operations to enhance patient experience and satisfaction.
• Coordinated scheduling and managed patient flow to optimize appointment efficiency.
• Trained and mentored staff on customer service best practices and office protocols.
• Implemented new electronic health record systems to improve data accuracy and access.
• Developed standard operating procedures to ensure compliance with industry regulations.
• Resolved patient concerns swiftly, maintaining high levels of trust and loyalty.
• Analyzed feedback to identify areas for operational improvement and implement solutions.
• Collaborated with dental professionals to streamline communication and enhance team performance.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
• Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
• Reconciled end-of-day reports to determine accurate billing and payment processing.
• Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
• Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
• Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
• Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
• Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
• Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
• Coached employees through day-to-day work and complex problems.
• Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
• Managed daily room inventory to maximize occupancy rates and revenue generation.
• Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
• Developed procedures to establish accurate and organized check-in and check-out processes.
• Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
• Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
• Created, prepared, and delivered reports to various departments.
• Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
• Implemented staff training programs, improving employee performance and team cohesion.
• Developed and enforced front office policies that ensured consistent and high-quality guest experience.
• Conducted market research to better understand needs of target demographics, refining marketing strategies.
• Enhanced guest satisfaction by implementing streamlined check-in process that reduced waiting times.
• Introduced new booking software, reducing errors and improving reservation management.
• Implemented cross-training program, enhancing team flexibility and coverage during peak periods.
• Improved team morale and efficiency with regular training sessions and performance feedback.
• Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.
• Led front office team during major hotel renovation, maintaining high service standards amidst changes.
• Organized staff schedules to ensure coverage during all operational hours, accounting for peak times and special events.
• Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
• Established new guest feedback system to capture insights, leading to tailored service improvements.
• Streamlined communication between front office and other hotel departments, improving overall operation efficiency.
• Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
• Reduced operational costs without compromising service quality by renegotiating supplier contracts.
• Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
• Negotiated with vendors for office supplies, securing cost-effective deals that met our quality standards.
• Increased repeat business by personalizing guest experiences and recognizing loyalty.
• Enhanced onboarding process for new front office staff, reducing time to full productivity.
• Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
• Coordinated with housekeeping and maintenance departments to ensure guest rooms met highest standards of cleanliness and repair.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Established team priorities, maintained schedules and monitored performance.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Defined clear targets and objectives and communicated to other team members.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Greeted customers upon arrival. Assisted with check-in process and communicated patient arrivals to clinical team.
• Reviewed and updated customer medical histories and contact information.
• Managed patient inquiries on practice website to ensure timely and accurate responses.
• Monitored and addressed voice messages on the answering machine from the previous night.
• Monitored and addressed overnight text messages from customers to confirm appointment reschedules or cancellations. Arranged face-to-face, phone, or email appointments, collaborating with personal assistants as needed.
• Managed phone communications for four years, assisting patients with inquiries and concerns. Facilitated collection and processing of patient payments efficiently. Conducted payment verification to ensure accuracy and compliance.
• Facilitated follow-up calls to discuss treatment and financing options, ensuring informed decision-making for customers.
• Facilitated collection and upload of customer reviews while managing clinician schedules, including hygienists.
• Processed patient complaints following office procedures to maintain compliance with CQC infection control and GDC guidelines. Assisted clinicians with patient care and administrative tasks as needed. Conducted stock management and rotation to ensure availability of necessary supplies. Managed clinician payroll and supported practice operations during staff absences by maintaining cleanliness.
• Coordinated lab work and scheduled technicians to efficiently manage four cases of shade matching. Assisted in organizing resources to ensure smooth operations in laboratory settings. Supported team efforts in maintaining quality control during shade matching processes.
• Coordinated appointments with technicians to facilitate patient travel and work schedule planning. Assisted patients in completing insurance claim forms. Processed outstanding payments efficiently.
• Assisted in organizing open days and promotions to boost practice revenue. Coordinated coverage for nurses during holidays. Arranged clinician coverage during vacation periods.
• Streamlined patient scheduling to enhance clinic efficiency and reduce wait times.
• Implemented electronic health records system, improving data accuracy and accessibility for staff.
• Led training sessions for new administrative staff, fostering a culture of continuous learning.
• Developed standard operating procedures to ensure compliance with dental regulations and best practices.
• Collaborated with dental professionals to optimize patient care protocols and service delivery.
• Analyzed practice performance metrics, identifying areas for operational improvements and cost savings.
• Oversaw inventory management, ensuring adequate supplies while minimizing waste and costs.
• Enhanced patient communication strategies, resulting in improved satisfaction ratings and retention rates.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Ordered all office supplies and kept check on inventory levels.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
• Developed close working relationships with front office and back office staff.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Addressed and remedied all patient or team member issues.
• Oversaw accounting, budgeting, and financial reporting.
• Supervised team of office personnel.

• Assisted in effective communication with orthodontists, patients, hygienists, and reception staff. Scheduled appointments and facilitated discussions on treatment options. Supported clinical photography and coordinated follow-up visits.
• Managed operations of 3-q clinic, ensuring efficient patient care and service delivery.

• Greeted customers and discussed available orthodontic and Invisalign options. Scheduled appointments with orthodontist for detailed consultations.
• Initiated and managed phone communications with potential customers inquiring via the practice website.
• Processed customer payments efficiently and accurately. Responded to customer inquiries via email promptly and professionally.
• Facilitated customer feedback collection through iPad in-practice and Google reviews at customer convenience.
• Executed payment reception and processing procedures efficiently.
• Oversaw front of house cleanliness to enhance customer comfort and safety.

Assisted with chairside procedures and patient charting. Supported the development and processing of x-rays. Maintained infection control protocols and mentored new nursing staff. Aided specialist dentist with Invisalign procedures and managed appointment bookings. Handled banking tasks and processed patient payments.

Administered patient care and managed front desk operations in a dental practice.