Tara Bell
Riverdale
Summary
Dynamic professional with extensive experience at GE Appliances, A Haier, excelling in order process management and customer service. Proven track record in enhancing customer satisfaction through effective communication and problem resolution. Skilled in data entry and organizing, successfully trained new hires and reduced complaints, fostering a collaborative team environment.
Experienced with managing end-to-end order processes, ensuring timely and accurate order fulfillment. Utilizes strong communication and organizational skills to coordinate across departments and resolve customer issues efficiently. Track record of maintaining high standards in order accuracy and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Order Management Representative
GE Appliances, A Haier
02.2023 - Current
- Send emails to communicate order status and informed customers of back-orders or shipping delays.
- Review orders for accuracy, errors and omissions to minimize incorrect shipments.
- Liaison with management to resolve complex order issues and problems to maximize customer satisfaction.
- Assist in the training of new hires, sharing best practices for order management processes.
Customer Service Representative
GE Appliances, A Haier
01.2022 - 02.2023
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from customers.
- Responded to customer requests for products, services, and company information.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Loan Processor
Kinsmith Finance
06.2021 - 01.2022
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Customer Service Manager
Lowes Home Improvment
11.2014 - 06.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
No Degree - Business
Atlanta Metropolitan State College
Atlanta, GAHigh School Diploma -
South Dade High
06-1988
Skills
- Order process management
- Data entry skills
- Order fulfillment
- Communication
- Customer Service
- Organizing
Timeline
Senior Order Management Representative
GE Appliances, A Haier
02.2023 - Current
Customer Service Representative
GE Appliances, A Haier
01.2022 - 02.2023
Loan Processor
Kinsmith Finance
06.2021 - 01.2022
Customer Service Manager
Lowes Home Improvment
11.2014 - 06.2021
No Degree - Business
Atlanta Metropolitan State College
High School Diploma -
South Dade High
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