Tara Gordon
Swainsboro
Summary
Dynamic retail professional with extensive experience at SEG Grocers, excelling in customer service management and store operations. Proven track record in enhancing customer satisfaction and optimizing inventory management. Recognized for outstanding communication skills and effective team leadership, driving sales through innovative merchandising strategies and fostering a collaborative work environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Store Manager
SEG Grocers
2023 - Current
- Assisted in daily store operations, ensuring a clean and organized environment.
- Learned inventory management systems to support stock organization and replenishment.
- Collaborated with team members to enhance customer service standards and satisfaction.
- Engaged with customers to address inquiries and resolve issues effectively.
- Monitored sales floor activities to ensure compliance with company policies and procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Store Merchandiser
SEG Grocers
2023 - 2023
- Organized product displays to enhance customer engagement and sales potential.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with store teams to implement promotional layouts and seasonal changes effectively.
- Analyzed sales data to optimize merchandise placement and drive product visibility.
- Trained new team members on merchandising standards and operational procedures.
- Achieved high levels of store cleanliness and organization, delivering an inviting shopping environment for customers.
- Oversaw vendor relationships to maintain consistent supply levels while negotiating favorable pricing agreements, ultimately contributing to the store''s profitability.
Customer Service Manager
SEG Grocers
2021 - 2023
- Led customer service team to enhance satisfaction and streamline communication processes.
- Developed training materials to improve staff performance and service quality.
- Implemented feedback mechanisms to address customer concerns effectively.
- Analyzed service metrics to identify trends and improve operational efficiency.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Evening Manager
Food Lion
2020 - 2020
- Supervised evening operations, ensuring compliance with store policies and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained new employees on customer service standards and operational protocols.
- Managed inventory levels, conducting audits to minimize discrepancies.
- Increased sales through effective merchandising strategies and promotional displays.
- Streamlined evening operations for increased efficiency and productivity.
- Managed Number employees in delivering smooth, productive night shift operations.
Fresh Manager
BI-LO
2015 - 2020
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained team members on operational procedures and customer service standards.
- Assisted in scheduling employee shifts to optimize store coverage and efficiency.
- Implemented promotional displays, enhancing product visibility and customer engagement.
- Reduced employee turnover by fostering a positive work environment, offering competitive wages, and providing opportunities for professional development.
- Oversaw the implementation of new technology systems aimed at improving inventory tracking and reducing shrinkage rates within the department.
- Served as a mentor to junior team members, offering guidance and support in their professional development while also fostering a culture of teamwork and collaboration within the department.
Education
No Degree -
East Georgia College
Swainsboro, GAHigh School Diploma -
Emanuel County Institution
Twin City, GASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Store operations
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
Certification
Food Safety Certification
Timeline
Store Manager
SEG Grocers
2023 - Current
Store Merchandiser
SEG Grocers
2023 - 2023
Customer Service Manager
SEG Grocers
2021 - 2023
Evening Manager
Food Lion
2020 - 2020
Fresh Manager
BI-LO
2015 - 2020
No Degree -
East Georgia College
High School Diploma -
Emanuel County Institution