TARA LANETTE Franklin
ELLENWOOD
Summary
Accomplished and energetic customer service representative and administrative assistant with a solid history of achievement in the professional workplace. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include written and verbal communication skills, decision making, and ability to work well under pressure.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Invisible Technologies
11.2022 - 12.2023
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative III
Logisticare
09.2019 - 11.2020
- Answered telephones and give information to customers
- Create, maintain, and enter information into databases
- Schedule and confirm appointments for clients, customers, or supervisors
Chime Solution
08.2017 - 01.2018
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Create, maintain, and enter information into databases
- Schedule and confirm appointments for clients, customers, or supervisors
Retail Specialist
Kelly Services
08.2014 - 06.2015
- Responsible for taking inbound calls from Apple customers
- Placed orders from Apple customers
- Handled customer service issues such as returns and refunds
- Worked multiple tools and programs at once
Administrative Assistant
Discovery Point Child Development
01.2009 - 07.2013
- Receive and place telephone calls
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Receive payment and record receipts for services
- Hear and resolve complaints from customers
- File and maintain records
Cashier
Stop and Shop
01.2001 - 02.2002
- Responsible for taking care of customer needs, cashing out orders, cash checks, and operated Lotto machine
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Politely assisted customers in person and via telephone
- Provided an elevated customer experience to generate a loyal clientele
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Scored in top 10% of employees in successful resolution of issues
Certified Nursing Assistant
Peach Regional Hospital
11.1998 - 03.2001
- Responsible for patients care, register patients, and transporting patients for various tests
- Managed various general office duties such as answering multiple telephone lines, completing insurance forms and Mailing monthly invoice statements to patients
- Answered patient calls for care and feeding
- Documents objective data and routine aspects of patient care
- Collected patient specimens and data, including vital signs, input/output and other delegated measurements
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment
Education
University of Phoenix
ELLENWOOD, GABusiness Administration -
Macon State College
Macon, GAFort Valley State University
Skills
- Customer and Personal Service
- Clerical
- Active Listening
- Time Management
- Administration and Management
- Telecommunications
- Social Perceptiveness
- Data entry
- Call center experience
- Payment processing
- Professional telephone demeanor
- Appointment scheduling
Timeline
Customer Service Representative
Invisible Technologies
11.2022 - 12.2023
Customer Service Representative III
Logisticare
09.2019 - 11.2020
Chime Solution
08.2017 - 01.2018
Retail Specialist
Kelly Services
08.2014 - 06.2015
Administrative Assistant
Discovery Point Child Development
01.2009 - 07.2013
Cashier
Stop and Shop
01.2001 - 02.2002
Certified Nursing Assistant
Peach Regional Hospital
11.1998 - 03.2001
Business Administration -
Macon State College
Fort Valley State University
University of Phoenix
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