Tara Ruscoe
Rockmart
Summary
Compassionate, customer-focused leader with 20+ years in hospitality, retail operations, and client relations. Skilled in creating safe, welcoming environments, managing teams, and ensuring five-star service for clients (human and furry). Adept at streamlining operations, resolving issues with care, and building strong community relationships.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
CBD Pros USA
01.2020
- Led the #1 Atlanta market store and #2 in the entire company.
- Managed all aspects of customer experience, operations, and staff training.
- Built lasting customer relationships through personalized service and education.
Talent Acquisition & District Manager
CBD Pros USA
01.2020 - 01.2025
- Oversaw multi-location operations, ensuring top customer service and compliance standards.
- Hired, trained, and developed high-performing teams across retail and customer-facing roles.
- Streamlined daily operations, scheduling, and inventory processes.
- Delivered personalized service and education to customers, resulting in increased loyalty.
- Coordinated community outreach and local events to build strong customer trust.
Guest Relations Manager
Cabins For You
01.2019 - 01.2020
- Directed guest relations during major organizational transitions, including COVID-19.
- Supervised a high-volume 24/7 hotline and resolved escalated guest issues.
- Trained and coached staff to deliver consistent hospitality and guest satisfaction.
Owner & Guest Relations Account Manager
Cabins For You
01.2018 - 01.2019
- Liaised between property owners, guests, and departments to ensure smooth operations.
- Monitored satisfaction, handled escalations, and supported long-term client partnerships.
Front Desk Supervisor
Prestige Properties for Wyndham Vacation Resorts
01.2009 - 01.2013
- Oversaw front desk operations, lodging coordination, and escalated customer concerns.
- Maintained smooth day-to-day operations in a high-volume hospitality setting.
Education
Business/Corporate Communications - undefined
University of Phoenix
Health & Wellness - undefined
Institute of Integrative Nutrition
Skills
- Client Care, Customer Service, Team Leadership, Operations Management, Community Engagement
Websites
ADDITIONAL INFORMATION
- VOLUNTEER & COMMUNITY
- Long-term Foster Parent
- Heard & Carroll County DFCS
- MOTIVATIONAL SPEAKER
- Domestic Violence Awareness Advocacy
- VOLUNTEER COMMITTEE MEMBER
- Wyndham & CHEP
Timeline
Retail Store Manager
CBD Pros USA
01.2020
Talent Acquisition & District Manager
CBD Pros USA
01.2020 - 01.2025
Guest Relations Manager
Cabins For You
01.2019 - 01.2020
Owner & Guest Relations Account Manager
Cabins For You
01.2018 - 01.2019
Front Desk Supervisor
Prestige Properties for Wyndham Vacation Resorts
01.2009 - 01.2013
Business/Corporate Communications - undefined
University of Phoenix
Health & Wellness - undefined
Institute of Integrative Nutrition