Ambitious and professional individual with a strong background in leadership and organizational development. Excels in dynamic environments and is committed to delivering high-quality results. Eager to advance expertise in business strategy and human resources, seeking opportunities to contribute to the success of an organization.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Publix Super Markets, Inc.
01.2022 - Current
Led and supervised a customer service team of 15+ associates, managing performance, facilitating onboarding and training, and promoting a positive work environment to foster collaboration and high morale.
Managed daily financial operations, including cash reconciliation, revenue accountability, and financial services for domestic and international transactions, ensuring accuracy, compliance, and system alignment with business requirements.
Compiled and analyzed data to produce detailed reports that supported strategic decision-making, improved operational efficiency, and optimized inventory control to maintain seamless department operations.
Resolved in-person and telephone customer inquiries regarding pricing, sales, returns, and complaints, delivering exceptional service and ensuring prompt issue resolution.
Leadership Activity-Director of Finance
SHRM GSU Atlanta Chapter
07.2024 - 12.2024
Managed chapter finances, including budget planning, fund allocation, and financial reporting to support key initiatives.
Filed required documentation with the school administration to obtain timely approval for event budgets and ensure compliance with institutional guidelines.
Coordinated event logistics by managing vendor communication, arranging catering, and overseeing check-in processes to ensure smooth event execution.
IB Teacher Intern
Druid Hills High School
08.2019 - 12.2019
Evaluated students' academic growth by maintaining detailed records and preparing progress reports to monitor performance and developmental needs.
Gathered, organized, and input student information into personal files, maintaining data accuracy and proper record management.
Co-prepared physical class materials, ensuring timely availability of resources to enhance the teaching and learning process.
Education
Bachelor Of Business Administration - Management
Georgia State University J. Mack Robinson College of Business
Atlanta, GA
12.2024
Skills
Technical: Word, Excel, PowerPoint [Advanced], Access [Intermediate]
Soft Skills: Communication, Problem Solving, Teamwork
Languages: English, Punjabi, Hindi [Proficient]
Timeline
Leadership Activity-Director of Finance
SHRM GSU Atlanta Chapter
07.2024 - 12.2024
Customer Service Supervisor
Publix Super Markets, Inc.
01.2022 - Current
IB Teacher Intern
Druid Hills High School
08.2019 - 12.2019
Bachelor Of Business Administration - Management
Georgia State University J. Mack Robinson College of Business
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