Lorenzo Mumphery
Atlanta
Summary
An experienced, independent EMR/EHR subject matter expert with a strong clinical background, ultimately seeking a challenging position as an analyst in a health care environment where I can utilize my skills in the EMR arena to facilitate and enhance patient care. I specialize in displaying exceptional leadership and interpersonal skills to offer effective EMR software application training and clinical support, as well as possess the ability to multi-task in a fast paced, high stress environment. I am a competent team player with years of knowledge conducting and supporting various EHR Software Applications, and I enjoy continually broadening my talents and learning new skills with each experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Meditech Go-Live Consultant
OptumHealth
10.2023 - 11.2023
- Training and Go-live activation of Meditech Expanse from Meditech Magic
- Zone Led of ED/Acute
- Assisting providers with daily responsibilities of inputting orders, creating documentation, and admitting/discharge; nurses as well
- Escalated issues to command center.
ATE Support Meditech Expanse
Baystate Wing Hospital
06.2023 - 07.2023
- Provided ATE support Meditech Expanse for nurses in Behavioral Health
- Assisted in charting of IPOCs, patient assessments and MAR activities
- Troubleshooted issues and system breaks to the technical support team.
Cerner Trainer
Mary's Regional Medical Center
04.2023 - 06.2023
- Develops professional, creative, and engaging training content materials for Patient Registration, both hospitals based, and OP Center based, all functional areas of the Business Office, and Physician Office practices based on most current knowledge of widely accepted best practices for adult learning and job training
- Conducts online learning courses, classroom training, in-service training, post training job performance assessments, and focused re-training of employees
- Demonstrates professional leadership skills in verbal, written, and interpersonal communications and relationships.
Meditech Consultant
Memorial Hospital
02.2023 - 03.2023
- Provided ATE support for Meditech Expanse
- Orthodontic/Pediatrics
- Streamlined workflow processes for healthcare providers through expert Meditech system implementation.
- Optimized system performance by conducting thorough analysis, identifying areas for improvement, and implementing customizations.
- Assisted clients in navigating complex regulatory requirements, ensuring compliance throughout the implementation process.
Cerner Support/ Trainer
San Joaquin General Hospital
09.2022 - 12.2022
- Completed projects and training on Cerner Millennium Power Chart
- Ambulatory and Power Chart for entire hospital
- Created workflow for clinical staff, localized scripts for integrated testing and held system validation sessions for clinicians
- Held unit manager meetings to inform the user about the system capabilities, collected data on the current workflow and suggested enhancement request based on the workflow before implementation
- Drove the workflow process that was mutually decided upon prior to implementation during training and train the trainer sessions.
ATE support for Cerner PathNet
Glendale Memorial Hospital Dignity Health
06.2022 - 06.2022
- Provided ATE support for Cerner PathNet in laboratory
- Assisted lab techs in Processing, Microbiology, Hematology, Chemistry and Blood Bank, as well as Pathologists in AP
- Oversaw Phlebotomy workflow
- Floated to end users working in Powerchart, RadNet, and FirstNet
- Troubleshooted issues and system breaks to the technical support team.
CERNER Trainer Consultant
Northwestern Medicine Chicago Proton Center
07.2022 - 08.2022
- Works autonomously to manage assigned projects, tasks, team functions, training courses scheduled to complete to desired outcome in required timeframe, using appropriate judgment and decision making and demonstrating resourcefulness
- Functional areas supported: Pre-registration, Registration (Hospital, Outpatient Centers, Physician Practices), Financial Counseling, PBX, Room Control, Denials Management, Audit, Commercial Collections, Customer Service, Commercial Reimbursement, Self-Pay Collections, Insurance Verifications, Financial Assistance, and any other Revenue Cycle functions.
Go-live activation of Meditech Expanse
DCH Regional Health
05.2022 - 05.2022
- Go-live activation of Meditech Expanse from Meditech Magic
- ATE support, Zone Lead for NICU/Well Baby
- Assisted in OR/ED workflow
- Assisting providers and nurses with daily responsibilities of inputting orders, creating documentation, and charting.
Help Desk
Thomas Jefferson University
02.2022 - 02.2022
- Provided remote help desk support for EPIC Inpatient ClinDoc
- Assisted users by utilizing Go-To-Assist for live chat and system remote services for hyperspace navigation and basic workflow guidance
- Inputted ServiceNow tickets for escalation of issues and rerouted calls to proper departments.
Trained Doctors, NP's, MA's, and front desk staff on AthenaNet
Advent Health
12.2021 - 01.2022
- Trained Doctors, NP's, MA's, and front desk staff on AthenaNet
- Focused attention on personalization of order sets, macros, and favorites for providers
- Helped discover more efficient clinical workflows for scheduling and seeing patients
- Escalated technical disturbances to the help desk.
Meditech 6.1 ED Registration, L&D Registration and Nursing/Provider support
Steward Health
11.2021 - 11.2021
- Meditech 6.1 ED Registration, L&D Registration and Nursing/Provider support
- Provided at-the-elbow support for Admin staff, doctor and nurses
- Assisted in assessing workflows for patients as they flow from registration to triage to admission/discharge
- Actively involved in troubleshooting and escalating issues through Microsoft Teams help chat.
Help Desk
Northwestern Medicine
07.2021 - 08.2021
- Provided remote help desk support for EPIC Beaker
- Used VCC and 8x8 Call platforms
- Utilized Bomgar to remote into PCs
- Inputted ServiceNow tickets for escalation of issues and rerouted calls to proper departments.
Cerner Ambulatory - Pediatrics
Northern Light Health
06.2021 - 07.2021
- Cerner Ambulatory - Pediatrics
- Assisted Pediatricians, RNs, MA's and front office staff with transition from Meditech Magic to Cerner Millennium
- Troubleshooted snags in workflow and operated on workflow checklists
- Escalated issues to command center.
Provided remote and live physician and provider training
Commonwealth Health Corporation
03.2021 - 04.2021
- Provided remote and live physician and provider training (pre-go-live) and elbow-support for Meditech Expanse upgrade from Legacy 6.15
- Helped create training curriculum and guides
- Assisted in Command Center with help desk calls and assessing and closing tickets
- Floated to floors in hospitals to supervise physician migration to changes
- Helped transition Residents and Medical Students to new charting and documentation workflows
- Installed updated Dragon software (DME).
EPIC CPOE/Clindoc
Catholic Health, Mt. Saint Mary's
10.2020 - 11.2020
- EPIC CPOE/Clindoc
- Provided at-the-elbow support for doctors, nurses, and hospital staff
- Assisted physicians with personalization, preference lists, and order sets
- Trained nurses on documentation within workflows for patient care
- Logged tickets and followed up on the incident reports with the appropriate team.
ATE support for Meditech Expanse in clinic setting
Signature Health
09.2020
- ATE support for Meditech Expanse in clinic setting for Urgent Care, Family Practice, and Internal Medicine
- Worked with Providers, NP's, RN's, MA's on patient visit workflows, inputting orders and creating notes, and lab procedures
- Assisted front desk staff in scheduling, insurance verification, and check-in of patients
- Helped with creating favorites, triggers, and order sets
- Reported technical issues to help desk and supplied tip sheets to end-users.
Provided Support for Meditech Expanse
Baptist Health
03.2020 - 04.2020
- Provided support for Allscripts Sunrise in clinic setting
- Assisted providers, nurse practitioners, medical assistants and front desk staff in clinical visits, orders, note creation and admitting/transferring/discharging patients
- Helped create order sets, favorites and system reports
- Fielded concerns about modified workflows and further optimization suggestions.
Provided ATE support for Meditech Expanse in acute setting
Berkshire Health Systems
01.2020 - 02.2020
- Provided ATE support for Meditech Expanse in acute setting
- Assisted providers, nurses, and unit assistants in charting, orders, note creation and admitting/transferring/discharging patients
- Personalization training with providers
- Assisted with Bed movement and admission tasks
- Liaison to specimen collections in Lab (Microbiology/Chemistry)
- Troubleshooted access issues and helped with the maintenance of reporting systems.
Trained Providers, MA's, and front desk staff on AthenaNet
City MD
01.2020 - 01.2020
- Trained Providers, MA's, and front desk staff on AthenaNet
- Focused attention on personalization of order sets, macros, and favorites for providers
- Helped discover more efficient clinical workflows for scheduling and seeing patients
- Communicated through Microsoft Teams for issues.
Provided ATE support for Cerner PowerChart
Provincial Health Services Authority
11.2019 - 12.2019
- Provided ATE support for Cerner PowerChart in ambulatory respiratory and cardiac inpatient setting
- Referred issues and system breaks to technical support team
- Emphasized workflows between the different departments in the office
- Assisted front office staff in registering and booking appointments
- Helped nurses give medications and document vitals and assessments
- Supported providers in creating orders and inputting notes.
Education
B. S - Health and Human Services
Troy University
01-2019
Skills
- At-The-Elbow/Go-Live Support Classroom Training
- Training Curriculum
- Pre-Go Live Abstraction
- Help Desk
- Workflow Optimization
- Epic /Cerner / Meditech/ Allscripts/ Athena
Certification
- HIPAA
- Meditech Training
- Athena Health
- PMP/Project Manager (In Progress)
Accomplishments
HIPAA, Meditech Training, AthenaHealth, PMP/Project Manager (in progress), EPIC ClinDoc
Ambulatory Specialties
- Primary Care
- Internal Medicine
- Cardiology
- Gastroenterology
- Endocrinology
- Orthopedics
- Sports Medicine
- Psychiatry
- Behavioral Health
- OBGYN
- Neurology
- Ophthalmology
- Bariatrics
- Audiology
- Infectious Disease
- Vascular
- Urgent Care
Modules
ClinDoc & Orders/CPOE, BEAKER, STORK, ASAP, RADIANT, CUPID, GRAND CENTRAL/ ADT, PRELUDE, CUPID, BEACON, OPTIME, AMB, CADENCE, PowerChart/ PowerOrders &CPOE, MATERNITY, PATHNET, FIRSTNET, RADNET, SURGINET, PHARMNET, AMB/ Registration & Scheduling/ Rev Cycle, 6.1, 6.15, 6.0, Client Server, MAGIC, OE/OM, PCI/PCS, NUR, LAB, EDM SUR, PHA, RAD, ITS, AOM, ADM, CWS, MM, LSS
Timeline
Meditech Go-Live Consultant
OptumHealth
10.2023 - 11.2023
ATE Support Meditech Expanse
Baystate Wing Hospital
06.2023 - 07.2023
Cerner Trainer
Mary's Regional Medical Center
04.2023 - 06.2023
Meditech Consultant
Memorial Hospital
02.2023 - 03.2023
Cerner Support/ Trainer
San Joaquin General Hospital
09.2022 - 12.2022
CERNER Trainer Consultant
Northwestern Medicine Chicago Proton Center
07.2022 - 08.2022
ATE support for Cerner PathNet
Glendale Memorial Hospital Dignity Health
06.2022 - 06.2022
Go-live activation of Meditech Expanse
DCH Regional Health
05.2022 - 05.2022
Help Desk
Thomas Jefferson University
02.2022 - 02.2022
Trained Doctors, NP's, MA's, and front desk staff on AthenaNet
Advent Health
12.2021 - 01.2022
Meditech 6.1 ED Registration, L&D Registration and Nursing/Provider support
Steward Health
11.2021 - 11.2021
Help Desk
Northwestern Medicine
07.2021 - 08.2021
Cerner Ambulatory - Pediatrics
Northern Light Health
06.2021 - 07.2021
Provided remote and live physician and provider training
Commonwealth Health Corporation
03.2021 - 04.2021
EPIC CPOE/Clindoc
Catholic Health, Mt. Saint Mary's
10.2020 - 11.2020
ATE support for Meditech Expanse in clinic setting
Signature Health
09.2020
Provided Support for Meditech Expanse
Baptist Health
03.2020 - 04.2020
Trained Providers, MA's, and front desk staff on AthenaNet
City MD
01.2020 - 01.2020
Provided ATE support for Meditech Expanse in acute setting
Berkshire Health Systems
01.2020 - 02.2020
Provided ATE support for Cerner PowerChart
Provincial Health Services Authority
11.2019 - 12.2019
B. S - Health and Human Services
Troy University
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