Tarriq Rawlings
Atlanta
Summary
Proactive IT Specialist with a strong commitment to customer service and technical problem-solving. Skilled in collaborating with technical teams and end-users to manage projects, optimize systems, and deliver clear, helpful support. Experienced in diagnosing and resolving complex issues, implementing security solutions, and advising on best practices for protecting sensitive data. Known for delivering accurate IT assessments that empower users and support decisions on updates, patches, and troubleshooting, enhancing both operations and customer satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
IT Administrator
Rawlings Construction and Paint
Atlanta
02.2025 - Current
- Managed the company's digital infrastructure by building, maintaining, and optimizing the business website, updating service pages, project portfolios, customer inquiry forms, and implementing secure account management practices, including multi-factor authentication (MFA), to enhance user experience and business operations.
- Streamlined business operations by developing spreadsheets and digital tracking systems, documenting project progress, maintaining customer and project records, troubleshooting technical issues, and optimizing workflows through organized data management.
- Directed digital marketing initiatives by producing promotional content, editing project walkthrough videos, managing social media presence, and enhancing customer engagement to boost brand visibility and attract new business.
- Oversaw financial and operational recordkeeping by processing payroll, tracking labor costs, recording client payments, documenting material purchases, reconciling receipts, and maintaining project budgets and profitability reports.
IT Technician - Intern
East Point City Hall
East Point
07.2024 - 10.2024
- Delivered technical support and troubleshooting for users, resolving hardware, software, and network issues to enhance user experience.
- Installed, maintained, and upgraded system hardware (computers, routers, printers) and software for optimal performance.
- Ensured network security and integrity through system monitoring, backups, and virus protection.
- Oversaw user accounts, password resets, and printer issues to maintain seamless daily operations.
- Performed hardware/software inventory and offered on-call network assistance to ensure system reliability.
IT Support
TNR Transportation
Atlanta
08.2022 - 02.2023
- Streamlined incident management processes, reducing ticket resolution times and improving user satisfaction.
- Deployed customized domain environment and led adoption of IT support best practices, enhancing user experience.
- Architected a dual-platform network infrastructure using Windows Server and Ubuntu Linux, validated with Wireshark.
Education
Bachelor of Science - Information Technology
Georgia Southern University
Statesboro, Ga05-2024
Skills
- Identity & Administration: Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, User Provisioning, Multi-Factor Authentication (MFA)
- Operating Systems: Windows 10/11, Windows Server, Linux (Ubuntu)
- Security & Virtualization: VMware, Wireshark, Nmap
- Network troubleshooting
- Support & Tools: Ticketing Systems, Hardware & Software Troubleshooting, Technical Documentation, Remote Support
- Scripting & Productivity: PowerShell, Microsoft Office, Excel, Outlook
Certification
- Google AI Essentials — Coursera
- Introduction to Generative AI Learning Path — Coursera
- Google AI Professional Specialization — Coursera
- Undergraduate Certification in Cybersecurity
Projects
- Penetration Framework Testing Project, Developed a vulnerability analysis platform using Metasploit and Nmap. Engineered a bootable recovery drive for system maintenance and password restoration.
- Microsoft Multi-Factor Authentication (MFA) Setup, Implemented enterprise-wide MFA using YubiKeys and Temporary Access Passes, securing authentication protocols for all users.
Timeline
IT Administrator
Rawlings Construction and Paint
02.2025 - Current
IT Technician - Intern
East Point City Hall
07.2024 - 10.2024
IT Support
TNR Transportation
08.2022 - 02.2023
Bachelor of Science - Information Technology
Georgia Southern University