Tarsha Balara
Jonesboro
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1987
1987
years of post-secondary education
Work History
Senior Arbitrator
Manheim - Division of Cox Automotive
Atlanta
09.2016 - 06.2023
- Acted as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mediated disputes and negotiated repair and/or pricing of disputed vehicles in order to arrive at a mutually acceptable solution which would result in the customer keeping the vehicle.
- Resolved after-sale problems, such as issues with title, mechanical issues, mileage, frame damage, etc.
- Advised customers of auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties.
- Screened all qualified vehicles for post-sale inspection.
Administrative Assistant
Clayton County Farm Bureau
Jonesboro
03.2012 - 09.2016
- Scheduled appointments between clients and customers and internal staff members.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Compiled data from various sources into organized reports for review by management team.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Developed and maintained filing systems for confidential documents and records.
- Conducted research on various topics as requested by management.
- Facilitated communication between different departments within the organization.
Education
Crenshaw High School
Los Angeles, CASome College (No Degree) - Clinical Psychology
University of Southern California
Los Angeles, CASkills
- Dispute resolution
- Negotiation strategies
- Vehicle inspection
- Odometer verification
- Customer relationship management
- Conflict mediation
- Data organization
- Communication facilitation
Timeline
Senior Arbitrator
Manheim - Division of Cox Automotive
09.2016 - 06.2023
Administrative Assistant
Clayton County Farm Bureau
03.2012 - 09.2016
Crenshaw High School
Some College (No Degree) - Clinical Psychology
University of Southern California