Tasha Carpenter
Covington
Summary
Customer-focused and results-driven professional with over 10 years of experience in delivering exceptional service across diverse industries. Proven track record of enhancing customer satisfaction, resolving complex issues, and building strong client relationships. Strong communicator and problem-solver with a passion for improving customer experiences and supporting business goals. Expertise in managing high call volumes, leading teams, and utilizing CRM systems to streamline service delivery.
Overview
9
9
years of professional experience
Work History
Economic Support Specialist
Medicaid
04.2024 - Current
- Determine eligibility for Family Medicaid or Food Stamps
- Process applications and/or reviews and interim changes using appropriate criteria and policies
- Keys in high volume of data using standard office hardware and software
- Demonstrated adaptability in handling high caseloads during peak periods without compromising quality or timeliness of services provided to clients.
- Facilitated client access to additional resources by providing referrals to appropriate community-based organizations or government agencies.
Customer Service Representative
Ambetter Healthcare
02.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
UnitedHealthcare
01.2017 - 01.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Deputy Clerk
Dekalb Court Office
08.2015 - 01.2017
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Completed complex court forms accurately, minimizing errors and potential delays in processing.
Education
High School Diploma -
Frank McClarin College in Preparatory
College Park, GA05-1997
Skills
- Customer service and assistance
- International economics
- Caseload management
- Application processing
- Information intake
- Document processing
- Case management
- Teamwork and collaboration
- Problem-solving
Timeline
Economic Support Specialist
Medicaid
04.2024 - Current
Customer Service Representative
Ambetter Healthcare
02.2019 - 01.2022
Customer Service Representative
UnitedHealthcare
01.2017 - 01.2019
Deputy Clerk
Dekalb Court Office
08.2015 - 01.2017
High School Diploma -
Frank McClarin College in Preparatory
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