Nicole Wright
Evans
Summary
Senior Operations Leader skilled in transforming high-complexity environments, achieving 49 consecutive weeks above network benchmarks. Successfully designed and implemented a leadership development program that improved team effectiveness and operational reliability, contributing to sustained business results and a top-five global ranking.
Overview
16
16
years of professional experience
Work History
Operations Manager III
Amazon.com Services
Metro Augusta
09.2021 - Current
- Lead high-complexity operations within a top-performing sort center, consistently delivering results across safety, quality, and execution metrics
- Drove 49 consecutive weeks above network Outbound Dock benchmarks, including sustained improvements in cube utilization, DEA, and container accuracy; Closing 2025 with a #5 world-wide ranking.
- Built execution mechanisms stabilizing performance, reducing variability, and improving operational predictability across shifts
- Designed and launched the Tier 3 Leadership Development Program, a structured leadership pipeline focused on capability building, engagement, and execution discipline
- The program produced measurable improvements in leadership effectiveness and was expanded beyond the home site due to impact and scalability
- Developed leadership playbooks, coaching frameworks, and accountability structures used across operations teams
- Led cross-site quality and defect-reduction initiatives across 3 sub-region sites.
- Partnered with senior leaders to standardize processes, reduce missorts, and improve downstream operational reliability
- Recognized as a subject matter expert in execution quality, defect prevention, and operational discipline
- Created and implemented Operation Pink Shield, a proactive quality-control program that enhanced pre-merge accuracy and reduced defects, supporting downstream partner efficiency
- Implemented performance tracking and visibility tools to sustain improvements and drive accountability
- Represented site leadership at the 2025 Women’s Leadership Conference based on performance and leadership impact.
Sr. Operations Manager
A.R. Wholesale Management & Distribution
Augusta
08.2019 - 09.2021
- Led end-to-end operations for packaging and distribution functions, overseeing workforce planning, productivity, and execution
- Aligned production planning with staffing strategy to optimize output, quality, and team engagement
- Implemented communication rhythms to enhance clarity, accountability, and operational efficiency
- Built leadership capability through coaching, feedback, and performance development
Sr. Client Support Operations Manager – Upmarket
ADP, LLC
Augusta
09.2018 - 08.2019
- Led service delivery for a $20M+ portfolio, managing both onsite and remote teams
- Collaborated with HR, payroll, and technology teams to drive compliance and accuracy, enhancing client retention
- Managed performance reviews, coaching, and development of managers and individual contributors to strengthen team capabilities
Payroll Operations Manager, Small Business Services
ADP, LLC
Augusta
07.2016 - 09.2018
- Managed end-to-end payroll operations, ensuring 99% accuracy in processing and compliance
- Led performance improvement initiatives, coaching teams to consistently exceed service standards and enhance client satisfaction
- Developed future leaders through structured feedback and targeted development planning, fostering team growth and succession
Team Lead, Interface and Client Outsourcing Services
ADP, LLC
Augusta
03.2014 - 07.2016
- Led team in implementing operational processes for payroll and HR solutions.
- Supervised and coached analysts to enhance support for HR and payroll clients
- Collaborated with Learning & Development to standardize training, ensuring consistent service delivery
- Coordinated training sessions for new employees on software and compliance procedures.
- Oversaw daily workflow, ensuring adherence to company policies and standards.
HR Implementation Specialist II, Major Accounts Services
ADP, LLC
Augusta
09.2010 - 03.2014
- Achieved 100% client satisfaction while overseeing sensitive data management and large-scale transitions
- Led HR and benefits implementations for enterprise clients
- Coordinated cross-functional teams to ensure compliance and system accuracy, enhancing client satisfaction
Education
Master of Science - Human Resources Management, Project Management
Keller Graduate School of Management
Lisle, ILBachelor of Science - Communications Management
Georgia Southern University
Statesboro, GASkills
- KPI management
- Change management
- Process improvement
- Budget management
- Program leadership
- Cross-functional execution
- Data-driven decision making
- Workforce strategy and engagement
- Executive communication
- Organizational effectiveness
- Leadership coaching
Timeline
Operations Manager III
Amazon.com Services
09.2021 - Current
Sr. Operations Manager
A.R. Wholesale Management & Distribution
08.2019 - 09.2021
Sr. Client Support Operations Manager – Upmarket
ADP, LLC
09.2018 - 08.2019
Payroll Operations Manager, Small Business Services
ADP, LLC
07.2016 - 09.2018
Team Lead, Interface and Client Outsourcing Services
ADP, LLC
03.2014 - 07.2016
HR Implementation Specialist II, Major Accounts Services
ADP, LLC
09.2010 - 03.2014
Master of Science - Human Resources Management, Project Management
Keller Graduate School of Management
Bachelor of Science - Communications Management
Georgia Southern University