TaShauna Howard
Stockbridge
Summary
Dedicated professional with extensive experience in community outreach and customer service. Maintains professional appearance, demeanor and expertly completes assigned tasks with focus on quality, problem solving and customer/client retention. Dependable and quick-learning team player with effective communication and organization skills. Multitasker proficient in Microsoft 365, Oracle, correspondence and social media management.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
ESS Southeast
Stockbridge, GA
05.2025 - Current
- Participated in professional development workshops to enhance teaching skills and methodologies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong relationships with students, encouraging participation and enthusiasm for learning.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Sales/Marketing
MarRaes Botique
Memphis, TN
01.2016 - 12.2020
- Implemented absolute discretion with handling confidential customer information.
- Managed product sales and shipping.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Planning, advertising, and market research to improve profit margins, increase brand awareness and diversify customer base.
- Trained and mentored junior staff on effective sales techniques and product knowledge.
- Managed social media presence, increasing engagement through tailored content and strategic outreach efforts.
Intern/Receptionist Clerk
Delta HRA
Covington, TN
06.2013 - 05.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Developed and maintained current spreadsheets for tracking and analysis of office data and social services available.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Participated in workshops and presentations related to projects to gain knowledge.
Customer Service Representative
AT&T Mobility
Memphis, TN
05.2007 - 01.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed bill payments, adjustments and equipment orders promptly and accurately.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Liberal Studies - Social Sciences/Social Work
University of Memphis
Memphis, TN05-2019
Skills
- Correspondence and Memos
- Meeting Agenda Preparation
- Marketing and Sales
- Data Research and Compilation
- Student Engagement and Facilitation
- Classroom Management
- Adaptable
- Group and individual instruction
- Relationship Building and Management
Timeline
Substitute Teacher
ESS Southeast
05.2025 - Current
Sales/Marketing
MarRaes Botique
01.2016 - 12.2020
Intern/Receptionist Clerk
Delta HRA
06.2013 - 05.2014
Customer Service Representative
AT&T Mobility
05.2007 - 01.2009
Bachelor of Liberal Studies - Social Sciences/Social Work
University of Memphis