Tash'eana Blake
Valdosta
Summary
Dynamic Patient Access Representative with a proven track record at South Georgia Medical Center, excelling in insurance verification and patient registration. Renowned for delivering exceptional customer service while ensuring HIPAA compliance. Skilled in optimizing clinic workflow and enhancing patient experiences through effective communication and problem-solving abilities.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
South Georgia Medical Center
02.2025 - Current
- Assisted patients with registration and insurance verification processes.
- Provided exceptional customer service by addressing patient inquiries and concerns.
- Maintained accurate patient records within electronic health record (EHR) systems.
- Scheduled patient appointments efficiently to optimize clinic workflow.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Trainer
Starbucks, Target
01.2023 - 11.2024
- Developed training materials to enhance learner engagement and comprehension.
- Conducted hands-on training sessions, fostering skill development in participants.
- Assisted in evaluating trainee progress through performance assessments and feedback.
- Collaborated with team members to refine training delivery methods and content.
Team Leader
SkyZone Entertainment
06.2022 - 11.2023
- Led team in daily operations, ensuring high-quality guest experiences and safety compliance.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented process improvements to enhance efficiency and reduce wait times for guests.
- Monitored performance metrics to identify areas for improvement and optimize team productivity.
Sales Associate
Macys Department Store
09.2020 - 09.2021
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Trained new staff on sales techniques and store policies to improve team performance.
- Collaborated with team members to execute visual merchandising strategies effectively.
Education
Bachelor of Science - Nursing
Keiser University
Fort Lauderdale, FL12-2027
Bachelor of Science - Health Care Management
American InterContinental University
Schaumburg, IL11-2024
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
Timeline
Patient Access Representative
South Georgia Medical Center
02.2025 - Current
Trainer
Starbucks, Target
01.2023 - 11.2024
Team Leader
SkyZone Entertainment
06.2022 - 11.2023
Sales Associate
Macys Department Store
09.2020 - 09.2021
Bachelor of Science - Nursing
Keiser University
Bachelor of Science - Health Care Management
American InterContinental University