Summary
Work History
Education
Skills
Timeline
Generic

Tashena Heard

Atlanta

Summary

Dynamic professional with a proven track record at Mach1 Security, excelling in staff management and training. Adept at enhancing team performance and operational efficiency, I leverage strong customer service skills to foster positive client relationships. Committed to achieving results through effective incident response coordination and continuous improvement initiatives.

Work History

Supervisor

Mach1 Security
  • Supervised security personnel to ensure adherence to safety protocols and operational procedures.
  • Coordinated incident response efforts, enhancing team efficiency during emergency situations.
  • Trained new staff on security systems and protocols, improving overall team performance.
  • Developed and implemented training programs to enhance employee skills and knowledge retention.

Call Center Representative

Vetconnexx
  • Assisted customers with inquiries, providing accurate information and resolving issues effectively.
  • Managed high call volumes while maintaining quality standards and customer satisfaction.
  • Utilized CRM software to document interactions and streamline communication processes.
  • Collaborated with team members to improve service delivery and enhance customer experiences.

Financial Services Representative

Kinsmith
  • Assisted clients in understanding financial products and services to improve satisfaction and retention.
  • Processed client transactions accurately, ensuring compliance with regulatory requirements and internal policies.
  • Maintained up-to-date knowledge of industry trends and product offerings to provide informed support to clients.
  • Collaborated with team members to streamline processes, enhancing workflow efficiency and service delivery.

Education

High School Diploma -

Atlanta Job Crops
Atlanta, GA
02.2008

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

Mach1 Security

Call Center Representative

Vetconnexx

Financial Services Representative

Kinsmith

High School Diploma -

Atlanta Job Crops
Tashena Heard