Tashia Techeira
Covington
Summary
Dedicated healthcare and sales professional with a proven track record of delivering exceptional customer service and support across diverse systems and network platforms. Highly adaptable and reliable, with a broad skill set and the ability to excel in fast-paced, high-pressure environments. Committed to achieving results and consistently exceeding expectations, even in critical situations.Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Rep.
Sagility Health
09.2023 - Current
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Certified Nursing Assistant
Pembroke Pines
01.2023 - 08.2023
- Advocated for patient needs, fostering a compassionate and supportive atmosphere.
- Supported documentation of patient care activities in electronic health records accurately.
- Led initiatives to improve patient satisfaction through enhanced communication strategies.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Customer Service Rep.
Extra Space Storage
02.2022 - 12.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Rep.
Global Solutions
02.2020 - 01.2021
- Administered COVID-19 vaccinations to high-risk elderly populations in a fast-paced, high-stress environment. Managed scheduling to ensure timely appointments and compliance with US regulations, ensuring efficient and safe vaccination delivery.
- Trained new staff on company policies and customer service best practices, fostering a collaborative environment.
- Led initiatives to optimize workflows, resulting in increased efficiency in handling customer requests.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Rep.
Trillium Sales
06.2019 - 12.2019
- Developed sales expertise and enhanced productivity through comprehensive understanding of sales processes. Transitioned to a full sales team role, supporting overall team performance. Managed financial transactions and processed payments accurately, ensuring smooth operational flow.
- Analyzed customer feedback to identify trends and recommend improvements in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Line
Amazon
01.2019 - 06.2019
- Ensured accuracy in distribution operations, demonstrating strong attention to detail and effective time management skills.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Certifications -
National Medical Institute
Miami, FL03.2023
High School Diploma -
Flanagan High
Pines, FL06.2019
Skills
- Customer service expertise
- Telecommunications management
- Sales proficiency
- Counseling for individuals and groups
- Behavioral health management
- Network infrastructure management
- Call center experience
- Complaint handling
- Paperwork processing
Timeline
Customer Service Rep.
Sagility Health
09.2023 - Current
Certified Nursing Assistant
Pembroke Pines
01.2023 - 08.2023
Customer Service Rep.
Extra Space Storage
02.2022 - 12.2022
Customer Service Rep.
Global Solutions
02.2020 - 01.2021
Customer Service Rep.
Trillium Sales
06.2019 - 12.2019
Warehouse Line
Amazon
01.2019 - 06.2019
Certifications -
National Medical Institute
High School Diploma -
Flanagan High
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