Tashina Scott
Brunswick
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Radial Inc./CXperts
10.2011 - Current
- Answered customer questions about policies and procedures with a friendly and knowledgeable approach
- Investigated and resolved customer concerns related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Informed customers of promotions and special offers to increase sales
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Trained new Customer Service Representatives on company policies, procedures, and best practices
- Answered customer inquiries via phone, email, and chat
- Trainer for Medical Transportation for Omnicare through CXperts
Internship Student
Glynn County District Attorney Office
05.2013 - 08.2013
- Answered telephone calls and emails each day to offer information and direct callers to company personnel
- Completed in-depth research into topics, compiling data into desired format along with succinct summaries highlighting key points
- Managed databases by inputting information and files
- Conducted basic clerical duties by taking memos, maintaining files and organizing documents
- Developed and updated tracking spreadsheets for process monitoring and reporting
Hotel Night Auditor
Days Inn
05.1999 - 06.2010
- Produced and distributed daily reports detailing business activities and revenue
- Verified guest charges against records and accounts receivable transactions for each department
- Handled guest check-ins and check-outs with efficiency and professionalism
- Processed credit card payments for guest stays and other services rendered by the hotel
- Conducted security checks throughout hotel property to ensure guest safety and prevent potential issues
- Balanced revenue and settlement accounts on a nightly basis
Education
Associate in Science (A.S.) - Criminal Justice
Altamaha Technical College
Brunswick, GA08.2014
Skills
- Problem Solving
- Email management
- Critical Thinking
- Complaint Handling
- Decision Making
- Salesforce
- Multitasking
- Active Listening
- Live Chat Support
- Call Center Experience
- Customer Service
- Report Preparation
Certification
Certified to be a trainer for Omnicare through United Health Care
Languages
English
Native or Bilingual
Timeline
Internship Student
Glynn County District Attorney Office
05.2013 - 08.2013
Customer Support Specialist
Radial Inc./CXperts
10.2011 - Current
Hotel Night Auditor
Days Inn
05.1999 - 06.2010
Associate in Science (A.S.) - Criminal Justice
Altamaha Technical College
Certified to be a trainer for Omnicare through United Health Care
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