TaTanya Brunson
Medical Biller/Customer Service
Savannah,GA
Summary
Competent Medical Biller with experience in handling a wide variety of billing and customer service tasks. Reliable and hardworking individual with excellent analytical and multitasking abilities. Detail-oriented and experienced in managing efficient billing and posting processes. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Medical Biller
Independent Contractor
02.2017 - Current
- Manage account receivables for multiple physician offices with experience in chiropractic care.
- Responsible for follow-up on claim status with insurance companies to ensure accurate and timely payment.
- Analyze complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Communication with physicians and front office staff regarding coding errors (ICD-9 and CPT).
- Research and provide resolution to problem denials of claim payment.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Prepare billing statements for patients and verify correct diagnosis codes.
Customer Service Representative
Williams Sonoma Inc
10.2023 - 03.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Independent Sales Representative
AVON
08.2009 - 02.2017
- Sales through phone calls, door-to-door, and personal relationships.
- Organized inventory to keep samples ready and products within optimal levels to support target customer levels.
- Excellent customer service skills with follow-up to ensure satisfaction.
- Accounting and organizational skills.
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Used strong customer service skills to develop a loyal customer base.
Physician Biller I
Memorial Health University Physicians
09.1998 - 07.2009
- Managed account receivables for 35 multi-specialty practices with further knowledge of Medicaid including Medicaid HMO’s.
- Responsible for follow-up on claim status with insurance companies to ensure accurate and timely payment.
- Communication with physicians and managers regarding coding errors (ICD-9 and CPT) and documenting monthly account receivables.
- Act in response to patient inquiries regarding questions about balances and insurance issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Provided excellent customer service, developing, and maintaining client relationships.
Education
Medical Assisting Diploma - Medical Assisting
Savannah Technical College
Savannah, GACustomer Service Training/Service Star, Word/Excel -
Memorial Health University
Savannah, GASkills
Accounts Receivable
Billing and Collections
Customer Service
Complaint resolution
Timeline
Customer Service Representative
Williams Sonoma Inc
10.2023 - 03.2024
Medical Biller
Independent Contractor
02.2017 - Current
Independent Sales Representative
AVON
08.2009 - 02.2017
Physician Biller I
Memorial Health University Physicians
09.1998 - 07.2009
Medical Assisting Diploma - Medical Assisting
Savannah Technical College
Customer Service Training/Service Star, Word/Excel -
Memorial Health University
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