Tate King
Dublin
Summary
Dynamic Customer Service Manager at Parker Aerospace with expertise in public key infrastructure and cross-functional communication. Successfully implemented CRM platforms, enhancing workflow efficiency and documentation compliance. Proven track record in maintaining data integrity and achieving service-level agreements, demonstrating strong analytical thinking and adaptability in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Representative
Afni Inc, Verizon
Tucson
06.2025 - Current
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Provided accurate, valid, and complete information to customers.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Processed orders accurately and efficiently according to established procedures.
- Ensured compliance with data protection regulations when handling customer information.
- Gathered customer feedback to suggest improvements for products and services.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Built sustainable relationships of trust through open communication with customers.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
Customer Service Manager
Parker Aerospace
08.2022 - Current
- Managed secure communications with key clients, ensuring data integrity and compliance with industry-specific regulations.
- Collaborated with engineering and IT to resolve technical inquiries regarding proprietary systems and file exchanges.
- Oversaw implementation and use of CRM platforms to streamline workflows, track changes, and improve documentation.
- Supported team training on process documentation and technical guides to maintain audit readiness.
- Assisted in the coordination of cross-department efforts to maintain service-level agreements (SLAs) and client expectations.
Project Manager
Erdrich USA
03.2018 - 08.2022
- Led cross-functional projects involving precision components and regulatory requirements for data tracking and traceability.
- Oversaw secure data exchange between client and internal systems, ensuring encryption protocols were followed during sensitive communications.
- Developed SOPs and internal documentation aligned with project timelines and security standards.
- Participated in vendor and client audits, contributing to policy documentation and data protection discussions.
Production Supervisor
Erdrich USA
02.2016 - 03.2018
- Maintained production logs and system records that met automotive quality and traceability requirements.
- Coordinated data-driven improvements and troubleshooting initiatives with engineers and IT technicians.
- Supported internal teams on process improvement related to equipment and digital monitoring systems.
Education
B.S. - Information Technology, Cybersecurity
Middle Georgia State University
Macon, GA12.2025
M.A. - IT
Liberty University
VirginiaB.S. - Psychology
Middle Georgia State University
Skills
- Public key infrastructure (PKI) and encryption technologies
- Secure file transfer protocol (SFTP)
- TLS, SSL, and S/MIME
- Active Directory management
- PowerShell and Python scripting
- Agile and DevOps methodologies
- Documentation compliance (HIPAA and ISO standards)
- Customer relationship management (Salesforce, Zendesk, Freshdesk)
- Microsoft Office Suite proficiency
- Analytical thinking skills
- Technical writing expertise
- Cross-functional communication
- Remote work readiness
- Agile adaptability
- Data integrity focus
Certification
- CompTIA Security+, Expected within 180 days of hire
- Lean Six Sigma, Internal Certification
Work Eligibility
U.S. Citizen, Available for Remote/Hybrid Contract
Timeline
Customer Care Representative
Afni Inc, Verizon
06.2025 - Current
Customer Service Manager
Parker Aerospace
08.2022 - Current
Project Manager
Erdrich USA
03.2018 - 08.2022
Production Supervisor
Erdrich USA
02.2016 - 03.2018
B.S. - Information Technology, Cybersecurity
Middle Georgia State University
M.A. - IT
Liberty University
B.S. - Psychology
Middle Georgia State University
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