Kimberly A. Tate
Augusta
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Personal Lines Claims Adjuster
The Hartford
08.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Licensed Insurance Agent
Progressive Insurance
03.2023 - 08.2024
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Associate Coach
T-Mobile
04.2021 - 04.2022
- Enhanced customer satisfaction levels through targeted coaching and skill development sessions.
- Leveraged in-depth knowledge of industry trends, market insights, and competitor activity to provide valuable context during coaching sessions, enhancing employees'' understanding of their roles within the larger business ecosystem.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Increased overall team success by identifying areas for improvement and creating customized development plans.
- Supported new hires during their onboarding process by offering mentorship, resources, and personalized training programs designed to set them up for success from day one.
Project Manager (Apprenticeship)
T-Mobile
04.2021 - 09.2021
- Maintained up-to-date documentation of all app issues in Jira for escalations, streamlining workflow efficiency between departments.
- Championed the implementation of new product features by effectively communicating user feedback to the development team, leading to a significant 15% increase in customer adoption rates.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Senior Technical Expert
T-Mobile
04.2018 - 04.2021
- Resolved an average of 175 complex technical issues per month, achieving an 80% first-contact resolution rate
- Developed comprehensive technical support documentation to facilitate knowledge sharing among team members.
- Collaborated with cross-functional teams to identify and resolve recurring product issues, reducing customer complaints significantly.
- Participated in the successful launch and adoption of new products by providing timely support, addressing user concerns, and delivering constructive feedback to product teams.
- Managed escalated cases with priority attention, ensuring prompt resolution while maintaining positive relationships with high-value clients.
Business Analyst (Internship)
T-Mobile
07.2018 - 12.2018
- Successfully escalated and resolved 100+ complex issues per week, including billing, promotions, and other escalations
- Optimized workflows to enhance team productivity, implementing process improvements and automating manual tasks.
- Created dashboards to monitor and track key performance indicators.
- Analyzed data to identify root causes of problems and recommend corrective actions.
General Manager
TMX Finance
01.2014 - 01.2016
- Successfully managed over 300 transactions totaling more than $1.5 million in value
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Store Manager/District Manager in Training
Wet Seal Inc
01.2013 - 01.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
Store Manager
Aldo Groupe
01.2011 - 01.2012
- Effectively managed daily store operations, including hiring, staff development, supervision, discipline, loss prevention, and safety measures, consistently meeting company objectives
- Successfully recruited and trained a team of 10 employees, fostering a collaborative and high-performing environment
- Implemented innovative procedures that resulted in a 20% increase in sales
Education
Bachelor of Science - Business Administration with Concentration in Management
University of South Carolina - Aiken
Aiken, SCSkills
- Microsoft Office Proficiency
- Collaborative Team Management
- Customer Satisfaction Improvement
- Inventory Control
- Visual Merchandising Strategy
- Staff Onboarding and Training
- Retail Management
- Productivity Enhancement
- Analytical Problem Solving
- Claims Assessment
- Licensed Claims Adjuster
- Compliance Management
Accomplishments
T-Mobile: Achieved Number One Ranking In The Nation For Metrics
T-Mobile: InCrowd Winner Twice With T-Mobile
Hobbies and Interests
- Innovation
- Continuous Learning
- Foodie
Timeline
Personal Lines Claims Adjuster
The Hartford
08.2024 - Current
Licensed Insurance Agent
Progressive Insurance
03.2023 - 08.2024
Associate Coach
T-Mobile
04.2021 - 04.2022
Project Manager (Apprenticeship)
T-Mobile
04.2021 - 09.2021
Business Analyst (Internship)
T-Mobile
07.2018 - 12.2018
Senior Technical Expert
T-Mobile
04.2018 - 04.2021
General Manager
TMX Finance
01.2014 - 01.2016
Store Manager/District Manager in Training
Wet Seal Inc
01.2013 - 01.2014
Store Manager
Aldo Groupe
01.2011 - 01.2012
Bachelor of Science - Business Administration with Concentration in Management
University of South Carolina - Aiken
Similar Profiles
Wyana WrightWyana Wright
Senior Ability Analyst, Short Term Disability at The HartfordSenior Ability Analyst, Short Term Disability at The Hartford
LESLEY KNOXLESLEY KNOX
Presale Quote Specialist at The HartfordPresale Quote Specialist at The Hartford
Katie BrownKatie Brown
Disability Claims Analyst at The HartfordDisability Claims Analyst at The Hartford