Tatiana Braswell
Villa Rica
Summary
Dynamic professional with a proven track record at Wells Fargo, enhancing branch operations and customer satisfaction through effective compliance monitoring and relationship building. Excelled in coaching and mentoring, significantly contributing to team growth. Skilled in office administration and conflict resolution, consistently improving efficiency and fostering a positive work environment.
Overview
6
6
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
01.2024 - Current
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Mentored junior staff members, contributing to their professional growth within the company substantially.
- Organized office operations and procedures.
- Coordinated and maintained meeting notes and cross-functional marketing.
- Coordinated staff scheduling, ensuring adequate coverage during peak hours and holidays.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
- Continuously monitored market trends to stay competitive in the industry, adjusting strategies as needed.
Teller
Wells Fargo
11.2022 - 01.2024
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Shift Manager
McDonald's
06.2020 - 11.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Crew Trainer
McDonald's
12.2018 - 06.2019
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
Education
Villa Rica High School
Villa Rica, GA2020
Skills
- Office administration
- Document preparation
- Compliance monitoring
- Branch operations management
- Customer service
- Excellent work ethic
- Cash handling
- Relationship building and management
- Proficient in MS office
- Banking
- Goals and performance
- Coaching and mentoring
- Conflict resolution
- Training and development
- Shift scheduling
- Risk Management
Timeline
Branch Operations Coordinator
Wells Fargo
01.2024 - Current
Teller
Wells Fargo
11.2022 - 01.2024
Shift Manager
McDonald's
06.2020 - 11.2022
Crew Trainer
McDonald's
12.2018 - 06.2019
Villa Rica High School
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