Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Tatiana Harraway

Atlanta

Summary

Seeking a permanent role to utilize problem-solving and organizational abilities. Desire a warm, professional work environment with a company that values exceptional service and customer satisfaction. Looking for opportunities for career growth, learning, and diversity within a rapidly expanding organization. Dedicated with a commitment to precision and excellence. Skilled at managing multiple projects in fast-paced settings. Strong interpersonal skills and collaborative spirit for team-oriented environments. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Benefits Manager

State Of New Mexico
09.2024 - 03.2025
  • Facilitated open enrollment processes, guiding employees through benefits options and addressing inquiries.
  • Provided support in resolving complex benefit-related issues, enhancing employee satisfaction and retention.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.

Cruise Quality Assurance Specialist

Norwegian Cruise Line
11.2022 - 06.2024
  • Cultivated partnerships within the travel industry network resulting in increased referral business.
  • Helped clients navigate travel insurance, ensuring they had the appropriate coverage for their specific needs and circumstances.
  • Organized group bookings, managing logistics and coordinating with multiple parties for seamless travel arrangements
  • Enhanced customer satisfaction by providing personalized cruise planning and booking services.
  • Stayed up-to-date on industry trends, enabling knowledgeable guidance for clients seeking unique cruise experiences.
  • Wrote and maintained detailed internal documentation on developed systems.
  • Completed quality assurance checks for service work and completed documentation outlining updates.

Benefits Manager

Anthem
11.2021 - 09.2022
  • Analyzed more than 200 customers account data & gave solutions based on needs
  • Discussed PHI with member, doctor office & claims dept
  • Advised on coverage, deductibles, premiums
  • Processed payments & claims.

Chat Specialist

Apple
09.2020 - 10.2021
  • Provide accurate & appropriate information in response to customer inquiries
  • Addressed customer service inquires in timely & accurate fashion
  • Provide technical support steps to customer via chat & email
  • Properly directed inbound chat ques to improve call flow.

Sales Advisor

State farm
10.2019 - 09.2020
  • Started polices for customers
  • Processed credit checks & payment
  • Data entry
  • Mailing emailing documents
  • Updating account information.

Education

Graduate Certificate - Career Development

Wellspring Woman's Academy
Atlanta, GA
07-2025

Cosmetology -

Sam Diego City College
San Diego, CA
07.2011

Skills

  • Office outlook
  • Microsoft word
  • PowerPoint
  • Excel
  • Soft phone
  • Conflict resolution
  • Critical thinking
  • Problem solving
  • Knowledge of product or services
  • Typing 40 wpm
  • Multitasking
  • Mentoring and training
  • Call Monitoring
  • Collaboration and communication
  • Technical Support
  • Quality Assurance
  • Quality processes
  • Data Analysis

Volunteer Experience

As a member Zeta Psi Zeta Sorority INC a community service based organization holding a national board seat, Maintaining and leading organizational workshops and conferences; Managing and overseeing a board of 15 board set holders, Participating in and hosting several community service events throughout the year. Events such as feeding the homeless, collaborating with variety of other organizations like HRC, Nicholas House and many more. Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals

Timeline

Benefits Manager

State Of New Mexico
09.2024 - 03.2025

Cruise Quality Assurance Specialist

Norwegian Cruise Line
11.2022 - 06.2024

Benefits Manager

Anthem
11.2021 - 09.2022

Chat Specialist

Apple
09.2020 - 10.2021

Sales Advisor

State farm
10.2019 - 09.2020

Graduate Certificate - Career Development

Wellspring Woman's Academy

Cosmetology -

Sam Diego City College
Tatiana Harraway