Summary
Overview
Work History
Education
Skills
Timeline
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Tatiana Harris

Riverdale,GA

Summary

Dynamic and organized professional with proven expertise in time management and data entry, honed at Southern Regional Medical Center. Adept at enhancing operational efficiency and ensuring patient safety through effective communication and compassionate support. Recognized for fostering a welcoming environment and streamlining processes to improve overall service delivery.

Overview

8
8
years of professional experience

Work History

Receptionist

Southern Regional Medical Center/ Riverdale, GA
04.2023 - 08.2024
  • Greeted visitors, providing a welcoming atmosphere and facilitating smooth entry to the office.
  • Managed multi-line phone system, effectively routing calls to appropriate departments.
  • Scheduled appointments and maintained calendar for staff, ensuring efficient time management.
  • Assisted with administrative tasks, including filing documents and data entry for records management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed incoming calls, emails and faxes per day from customers
  • Coordinated communication between patients and medical staff to enhance service delivery.
  • Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
  • Confirmed appointments, communicated with clients, and updated client records.

Security Officer

MKL Security
06.2019 - 06.2022
  • Monitored surveillance equipment to identify and report suspicious activities.
  • Conducted regular patrols to ensure safety of premises and personnel.
  • Developed and maintained effective communication channels among team members during shifts.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Trained new security personnel on operational procedures and emergency response protocols.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Patient Escort

Mercy General Hospital
07.2016 - 03.2018
  • Assisted patients with mobility and transportation throughout healthcare facility.
  • Communicated effectively with medical staff to ensure timely patient care.
  • Managed patient flow between departments, enhancing overall operational efficiency.
  • Provided compassionate support to patients and families during appointments and procedures.
  • Maintained cleanliness and organization of transport equipment and waiting areas.
  • Trained new escorts on protocols and best practices for patient assistance.
  • Coordinated with various hospital departments for timely patient pick-up and delivery, streamlining the overall process.
  • Eased patient anxiety during transports by engaging in compassionate conversation and answering any questions regarding the process.
  • Ensured patient safety by properly utilizing transport equipment and adhering to hospital guidelines.
  • Maintained clean and organized transport areas, contributing to a safe and welcoming environment for patients.
  • Assisted nursing staff with transferring patients to and from beds, wheelchairs, and stretchers, reducing wait times for care.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Monitored patient conditions during transport, reporting any changes to healthcare providers promptly.
  • Supported infection control initiatives by following proper hand hygiene practices and wearing personal protective equipment when necessary during transports.

Education

High School Diploma -

Perry High School
Pittsburgh, PA
06.2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Guest services
  • Loss prevention

Timeline

Receptionist

Southern Regional Medical Center/ Riverdale, GA
04.2023 - 08.2024

Security Officer

MKL Security
06.2019 - 06.2022

Patient Escort

Mercy General Hospital
07.2016 - 03.2018

High School Diploma -

Perry High School

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Tatiana Harris