Tatiana Mason
Smyrna
Summary
Talented Compliance Specialist with a strong track record of uncovering issues and finding innovative solutions. Ready to take on the challenges in a challenging position.
Overview
2026
2026
years of professional experience
Work History
Screening & Compliance Specialist
Cortland Property Management
Sandy Springs
2025 - Current
- Conduct high-volume applicant screenings, analyzing financial documentation and eligibility criteria to ensure regulatory compliance.
- Interpret federal, state, and internal policy guidelines to support consistent and defensible decisions
- Identify approval/denial trends and escalate insights to leadership to improve process efficiency.
- Maintain strict adherence to data privacy standards and documentation accuracy.
Business Specialist: Tag & Title I
CarMax
Lithia Springs
2023 - 2024
- Managed multi-state regulatory documentation and title processing with high accuracy.
- Reviewed transactional records to mitigate compliance risk and prevent delays.
- Coordinated with internal departments and external agencies to resolve discrepancies.
Business Account Manager
Square
Atlanta
2021 - 2023
- Managed portfolio to drive revenue growth, enhance retention, and optimize customer experience.
- Utilized Salesforce CRM and reporting dashboards to monitor KPIs, pipeline metrics, and engagement trends.
- Contributed to Net Promoter Score improvements by identifying service gaps and implementing proactive account strategies.
- Analyzed transaction data to identify churn risks and growth opportunities.
- Collaborated cross-functionally to resolve escalations, enhancing customer satisfaction outcomes.
Claims Specialist
State Farm
Dunwoody
2018 - 2019
- Investigated liability claims through structured policy and documentation analysis.
- Aligned regulatory compliance with customer satisfaction goals to enhance service quality.
- Analyzed recurring claim trends to inform preventative strategy enhancements.
Education
Bachelor of Arts - Business Administration
Western Governors University
Salt Lake City, UT05.2028
High School Diploma -
Grady High School
Atlanta, GA05.2010
Skills
- Regulatory compliance
- Risk management
- Data analysis
- Process improvement
- Stakeholder engagement
- Problem resolution
- Team collaboration
Accomplishments
Rising Star Award Recipient Cortland 2025 - Awarded for exceptional performance, analytical precision, and early impact within the compliance team.
Timeline
Screening & Compliance Specialist
Cortland Property Management
2025 - Current
Business Specialist: Tag & Title I
CarMax
2023 - 2024
Business Account Manager
Square
2021 - 2023
Claims Specialist
State Farm
2018 - 2019
Bachelor of Arts - Business Administration
Western Governors University
High School Diploma -
Grady High School