Tatiana Williams
Cartersville,GA
Summary
Dedicated Licensed Practical Nurse (LPN) with a passion for utilizing clinical skills and providing compassionate patient care. Seeking a position that allows contribution to a high-quality healthcare team, focused on delivering excellent care and fostering strong patient relationships. Committed to making a positive impact by leveraging expertise and dedication in the field.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Coolray Heating, Cooling, Plumbing, and Electrical
Marietta, GA
02.2023 - Current
- I am responsible for taking inbound and making outbound calls
- I direct customers to the proper departments if applicable or relay messages to that department on the customer's behalf
- I also process payments, sell memberships, and mention our current promotions
Self Employed Contractor
Uber and Lyft
Smyrna, GA
08.2021 - Current
- My job is to safely transport passengers to and from their desired destinations; while providing excellent customer service
- On Uber I have successfully completed over 3,500 rides with a 4.97 rating
- On Lyft I have completed over 1,200 rides with a rating of 5.0
Servicing Specialist 1
American Credit Acceptance
Atlanta, GA
06.2020 - 08.2021
- My job as a servicing specialist was to answer 100+ inbound calls from customers, as well as make 100+ outbound calls to them
- I had to evaluate customers' financial situations, work with them to collect car vehicle payment, and negotiate for full payment or creating terms for repayment while staying in compliance
- This job also required me to do skip tracing to collect on past due accounts
Hostess
Ruth's Chris Steak House
Kennesaw, GA
05.2018 - 06.2021
- My job as a hostess is to greet arriving guests in a timely matter and check to see if they have a reservation, and get them seated immediately
- I'm also in charge of scheduling, managing reservations, and maintaining the flow of the restaurant
- I work with the managers to handle any guest's complaints as well
- My biggest accomplishment thus far is becoming a hostess coach; which means I train mid's and other potential hosts
Hostess
Red Lobster
Cartersville, GA
04.2013 - 07.2018
- My job as a hostess is to greet arriving guests, welcome them into the establishment and seat them
- I'm also responsible for answering the telephone, booking call ahead, putting guest on a waiting list, and moving tables together to accommodate large parties
- Over the past 3+ years I have worked my way to becoming the lead hostess and trainer
Maternity Sales Specialist
Motherhood Maternity
Kennesaw, GA
10.2017 - 02.2018
- My job was to take money in the form of cash, check, or credit card from customers in exchange for merchandise
- I was also responsible for depositing money every night in the safe and logging the information in a log book
- As part of my customer service I assisted mothers to be with bra fittings, outfit selections, any questions they had about the merchandise
- Other duties for this job consisted of stocking merchandise, processing internet orders, checking in new shipment, and keeping the store neat and tidy
Cashier
Walmart
Acworth, GA
10.2016 - 03.2017
- My job was to take money in the form of cash, check, or credit card from customers in exchange for food or merchandise
- Scans items, provide change, balance the drawer, and process card transactions
- I also stock merchandise
Education
No Degree - Licensed Practical Nurse
South College
Atlanta, GA12-2025
High School Diploma -
Cartersville High School
Cartersville, GA05-2012
Skills
- Communication skills
- Active listening abilities
- Critical thinking skills
- Problem-solving skills
Employee of The Month
I was awarded this by Coolray Heating and Air in January 2024.
Timeline
Customer Service Representative
Coolray Heating, Cooling, Plumbing, and Electrical
02.2023 - Current
Self Employed Contractor
Uber and Lyft
08.2021 - Current
Servicing Specialist 1
American Credit Acceptance
06.2020 - 08.2021
Hostess
Ruth's Chris Steak House
05.2018 - 06.2021
Maternity Sales Specialist
Motherhood Maternity
10.2017 - 02.2018
Cashier
Walmart
10.2016 - 03.2017
Hostess
Red Lobster
04.2013 - 07.2018
No Degree - Licensed Practical Nurse
South College
High School Diploma -
Cartersville High School