Tatiana Williams
Cartersville,GA
Summary
Dedicated Licensed Practical Nurse (LPN) with a passion for utilizing clinical skills and providing compassionate patient care. Seeking a position that allows contribution to a high-quality healthcare team, focused on delivering excellent care and fostering strong patient relationships. Committed to making a positive impact by leveraging expertise and dedication in the field.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Coolray Heating, Cooling, Plumbing, and Electrical
02.2023 - Current
- I am responsible for taking inbound and making outbound calls
- I direct customers to the proper departments if applicable or relay messages to that department on the customer's behalf
- I also process payments, sell memberships, and mention our current promotions
Self Employed Contractor
Uber and Lyft
08.2021 - Current
- My job is to safely transport passengers to and from their desired destinations; while providing excellent customer service
- On Uber I have successfully completed over 3,500 rides with a 4.97 rating
- On Lyft I have completed over 1,200 rides with a rating of 5.0
Servicing Specialist 1
American Credit Acceptance
06.2020 - 08.2021
- My job as a servicing specialist was to answer 100+ inbound calls from customers, as well as make 100+ outbound calls to them
- I had to evaluate customers' financial situations, work with them to collect car vehicle payment, and negotiate for full payment or creating terms for repayment while staying in compliance
- This job also required me to do skip tracing to collect on past due accounts
Hostess
Ruth's Chris Steak House
05.2018 - 06.2021
- My job as a hostess is to greet arriving guests in a timely matter and check to see if they have a reservation, and get them seated immediately
- I'm also in charge of scheduling, managing reservations, and maintaining the flow of the restaurant
- I work with the managers to handle any guest's complaints as well
- My biggest accomplishment thus far is becoming a hostess coach; which means I train mid's and other potential hosts
Hostess
Red Lobster
04.2013 - 07.2018
- My job as a hostess is to greet arriving guests, welcome them into the establishment and seat them
- I'm also responsible for answering the telephone, booking call ahead, putting guest on a waiting list, and moving tables together to accommodate large parties
- Over the past 3+ years I have worked my way to becoming the lead hostess and trainer
Maternity Sales Specialist
Motherhood Maternity
10.2017 - 02.2018
- My job was to take money in the form of cash, check, or credit card from customers in exchange for merchandise
- I was also responsible for depositing money every night in the safe and logging the information in a log book
- As part of my customer service I assisted mothers to be with bra fittings, outfit selections, any questions they had about the merchandise
- Other duties for this job consisted of stocking merchandise, processing internet orders, checking in new shipment, and keeping the store neat and tidy
Cashier
Walmart
10.2016 - 03.2017
- My job was to take money in the form of cash, check, or credit card from customers in exchange for food or merchandise
- Scans items, provide change, balance the drawer, and process card transactions
- I also stock merchandise
Education
No Degree - Licensed Practical Nurse
South College
Atlanta, GA12-2025
High School Diploma -
Cartersville High School
Cartersville, GA05-2012
Skills
- Communication skills
- Active listening abilities
- Critical thinking skills
- Problem-solving skills
Employee of The Month
I was awarded this by Coolray Heating and Air in January 2024.
Timeline
Customer Service Representative
Coolray Heating, Cooling, Plumbing, and Electrical
02.2023 - Current
Self Employed Contractor
Uber and Lyft
08.2021 - Current
Servicing Specialist 1
American Credit Acceptance
06.2020 - 08.2021
Hostess
Ruth's Chris Steak House
05.2018 - 06.2021
Maternity Sales Specialist
Motherhood Maternity
10.2017 - 02.2018
Cashier
Walmart
10.2016 - 03.2017
Hostess
Red Lobster
04.2013 - 07.2018
No Degree - Licensed Practical Nurse
South College
High School Diploma -
Cartersville High School
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