Tatianna P. Erie
Smyrna
Summary
I am looking for an exciting opportunity with a well-established company where I can use the skills I have developed in my experience and education while continuing to learn and develop in my new role Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
General Manager
Chipotle Mexican Grill
Kennesaw
08.2017 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Ensured compliance with local health department regulations regarding food safety standards.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Education
Electrical and Electronics Systems Technology Associate degree -
Lincoln College of Technology
05.2020
High School Diploma -
North Cobb High School
05.2018
Skills
- Excellent Interpersonal skills
- Employee training
- Team leadership
- Inventory management
- Quality control
- Customer service
- Staff development
- Time management
- Service quality improvement
- Budget administration
- Leadership and team building
- Eager to learn
- Great adaptability
- Flexible
- Efficient multi-tasker
Timeline
General Manager
Chipotle Mexican Grill
08.2017 - Current
Electrical and Electronics Systems Technology Associate degree -
Lincoln College of Technology
High School Diploma -
North Cobb High School
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