Tatianna Spence
Lawrenceville
Summary
Detail-oriented Clinical Support Specialist skilled in HIPAA protocols, data collection, and team collaboration. I have proven ability to coordinate therapy sessions and manage schedules, ensuring efficient service delivery and maximizing productivity.
Overview
6
6
years of professional experience
Work History
Clinical Support Specialist
Able Autism
Snellville, GA
11.2025 - Current
- Coordinate and manage schedules for therapists and clients, ensuring efficient session coverage and maximizing productivity.
- Conduct candidate sourcing, recruitment, and interviews to identify qualified professionals aligned with organizational needs and culture.
- Review employee timesheets to ensure accuracy, alignment with scheduled hours, and compliance with company attendance and timekeeping policies, including clock-in and clock-out procedures.
- Coordinate new client intake scheduling and verify that all required documentation is completed and received prior to service initiation.
- Conduct one-on-one staff evaluations and check-ins to gather feedback, address concerns, and identify opportunities to improve employee satisfaction and workplace culture.
- Implement employee engagement initiatives, including Spirit Weeks, birthday celebrations, employee recognition programs, and team-building activities to promote workplace morale and retention.
ABA Compliance Team Support
Therapyland
Lawrenceville, GA
11.2023 - 08.2025
- Collaborated with clinical teams to confirm appointment details, verify treatment notes,
and support accurate and timely documentation for billing. - Utilized the Insync system to manage session schedules, monitor treatment logs, and
ensure compliance with payer and insurance guidelines. - Addressed and resolved scheduling conflicts and discrepancies impacting billing accuracy
or patient care continuity. - Assisted in the review and update of scheduling and compliance protocols to meet
evolving insurance and documentation standards.
Registered Behavior Technician
Therapyland
Lawrenceville, GA
04.2023 - 08.2025
- Delivered direct ABA therapy to children with autism and language delays, targeting
communication goals using PECS, AAC, and sign language. - Collaborated closely with BCBAs, Speech-Language Pathologists, and Occupational
Therapists to align scheduling of therapy sessions with clinical goals. - Assisted in coordinating therapy sessions by communicating availability, adjusting
schedules based on client or staff needs, and helping ensure continuity of care. - Maintained accurate daily session data and communicated progress toward milestones to
supervising clinicians while upholding client confidentiality. - Supported implementation of Behavior Intervention Plans (BIPs) and helped coordinate
care delivery across multidisciplinary teams.
Lead Registered Behavior Technician
Kadiant
Duluth, GA
05.2021 - 04.2023
- Delivered one-on-one ABA therapy targeting individualized goals in language
acquisition, communication, social skills, and behavior reduction. - Partnered with clinical supervisors to observe client communication patterns and provide
input on language intervention strategies. - Actively participated in interdisciplinary team meetings to review client progress, offer
insights, and collaborate on treatment plan adjustments. - Provided informal support in staff-client matching by offering feedback on client needs,
team dynamics, and staff fit to ensure effective therapy delivery. - Shared observations with supervisors regarding new staff performance in sessions,
contributing to onboarding decisions and team cohesion.
Case Manager Coordinator
Key Program Inc.
Providence, RI
02.2020 - 02.2021
- Collaborated closely with social workers, therapists, families, and community partners to
ensure cohesive support toward client-centered goals. - Scheduled and facilitated key appointments for clients, including job interviews,
scholarship consultations, and services related to healthcare, education, and independent
living. - Created and led life skills workshops focused on employment readiness, scholarship
applications, interview preparation, and other pathways to independence. - Maintained accurate and confidential records of client progress, interdisciplinary
communications, and external provider coordination to ensure continuity of care and goal
tracking. - Acted as a central point of contact for clients transitioning to greater independence,
advocating for their needs and supporting them through major life milestones.
Education
Bachelor of Science - Criminal Justice
Johnson & Wales University
Providence, RI11-2019
Speech Language Pathology Prerequisite Program -
Gwynedd Mercy University
Gwynedd Valley, PA06-2025
Skills
- Data Collection and documentation
- HIPAA Compliance
- Rapport Building
- Team Collaoration
- Time management & Organization
- Microsoft Excel/Word/Powerpoint
Timeline
Clinical Support Specialist
Able Autism
11.2025 - Current
ABA Compliance Team Support
Therapyland
11.2023 - 08.2025
Registered Behavior Technician
Therapyland
04.2023 - 08.2025
Lead Registered Behavior Technician
Kadiant
05.2021 - 04.2023
Case Manager Coordinator
Key Program Inc.
02.2020 - 02.2021
Speech Language Pathology Prerequisite Program -
Gwynedd Mercy University
Bachelor of Science - Criminal Justice
Johnson & Wales University