Tatiyana J Gaines
Jonesboro
Summary
Detail-oriented and highly organized healthcare professional with strong interpersonal skills, offering a proven ability to handle multiple tasks and projects simultaneously with precision and accuracy. Adept at providing exceptional administrative support and customer service in fast-paced medical environments. Possesses in-depth knowledge of medical office operations, patient interaction, and healthcare protocols. Committed to delivering high-quality service, ensuring a smooth workflow, and supporting healthcare teams to enhance patient care and operational efficiency
Healthcare professional with comprehensive background in medical assisting, including clinical support and administrative duties. Proven ability to assist in patient care, manage medical records, and support healthcare teams in dynamic settings. Known for strong teamwork and adaptability, ensuring reliable support and seamless workflow adjustments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant Student
UEI
08.2024 - Current
- Provided direct support to healthcare providers, assisting with patient care, office procedures, and administrative tasks in a fast-paced medical environment.
- Conducted patient intake, including taking vital signs, recording medical histories, and preparing patients for examinations.
- Assisted with laboratory procedures such as specimen collection, processing, and preparing slides for testing.
- Managed patient records, ensuring confidentiality and accuracy in compliance with HIPAA regulations.
- Scheduled appointments, handled patient inquiries, and coordinated with insurance companies to verify coverage and process claims.
- Ensured the medical office was clean, organized, and fully stocked with necessary supplies and equipment.
- Supported patient education by explaining procedures, medications, and treatment plans under the supervision of healthcare professionals.
Sheriff Service Specialist / Front Desk Receptionist
Sheriff Office
11.2023 - 10.2024
- Serve as the first point of contact for citizens and law enforcement personnel, handling sensitive inquiries related to law enforcement services and procedures
- Manage administrative tasks such as processing warrants, subpoenas, summonses, and maintaining accurate records and legal documents
- Answer multi-line phones, route calls to appropriate officers, and assist in scheduling appointments or managing office visitors
- Ensure compliance with confidentiality regulations, handling law enforcement information in accordance with legal and departmental standards
Healthcare Receptionist
St.Francis Urgent Care
04.2021 - 03.2022
- Greeted and assisted patients in a fast-paced urgent care environment, ensuring a positive and welcoming experience
- Managed patient check-ins and check-outs, ensuring accurate and timely processing of medical records and personal information
- Verified insurance information and collected co-payments, ensuring smooth financial transactions
- Answered multi-line phone systems, scheduled appointments, and provided patients with essential information regarding services, procedures, and wait times
- Collaborated with medical and administrative staff to ensure optimal patient flow and timely care
- Maintained compliance with HIPAA regulations, handling confidential patient information with care and professionalism
Receptionist
He Cares Medical Clinic
08.2019 - 11.2020
- Check-In/Check-Out: Greet and assist clients upon arrival, performing check-in procedures, including verifying personal details, updating medical histories, and collecting insurance information
- Ensure a smooth check-out process by confirming follow-up appointments, processing payments (co-pays, balance payments), and providing clients with necessary forms or instructions
- Maintain accurate client records by updating personal and medical information in the clinic's Electronic Health Records (EHR) system, ensuring compliance with HIPAA regulations
- Answer phones, schedule appointments, and assist with rescheduling or canceling appointments as needed to accommodate client needs
Education
Medical assistant
UEI
Morrow, GaPsychology, early Childcare Development
Columbus State University
Columbus, Ga08.2021
High School Diploma -
Mundys Mill High School
Jonesboro, Ga05.2021
Skills
- Appointment Scheduling
- Visitor Management
- Multi-line Phone Systems
- Client Check-in/Check-out
- Record Keeping
- Filing Systems
- Office Management
- Documentation Management
- Attention to Detail
- Time Management
- Communication
- Conflict Resolution
- Professionalism
- Problem-Solving
- Patient Check-in/Check-out
- Insurance Verification
- Co-pay Collection
- Knowledge of medical terms
- Diagnoses
- Treatments
- Vital signs monitoring
Certification
CPR Certified (Basic Life Support)
Timeline
Medical Assistant Student
UEI
08.2024 - Current
Sheriff Service Specialist / Front Desk Receptionist
Sheriff Office
11.2023 - 10.2024
Healthcare Receptionist
St.Francis Urgent Care
04.2021 - 03.2022
Receptionist
He Cares Medical Clinic
08.2019 - 11.2020
Medical assistant
UEI
Psychology, early Childcare Development
Columbus State University
High School Diploma -
Mundys Mill High School
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