Tatiyanna Mills
Stone Mountain
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Remote customer service representative
Conduent
Stone Mountain
10.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized customer service software to track and manage support tickets.
- Collaborated with team members to enhance customer satisfaction strategies.
- Handled complaints professionally and identified solutions promptly.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Remote customer service representative
ResultsCX
Stone Mountain
12.2023 - 10.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized customer service software to track and manage support tickets.
- Collaborated with team members to enhance customer satisfaction strategies.
- Handled complaints professionally and identified solutions promptly.
Remote Customer Service Representative
Afni Inc, Verizon
Stone Mountain
10.2022 - 08.2023
- Provided support by addressing customer inquiries and resolving issues efficiently.
- Assisted customers with account management and billing questions through various channels.
- Documented customer interactions accurately in the internal CRM system for tracking.
- Followed company policies and procedures to ensure compliance during customer interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Georgia Piedmont Technical College
Stone Mountain, GASkills
- Customer service software
- Ticket management
- Payment processing
- Account management
- Complaint resolution
- Effective communication
- Stress management
- Banking operations support
- Account updating
Timeline
Remote customer service representative
Conduent
10.2024 - Current
Remote customer service representative
ResultsCX
12.2023 - 10.2024
Remote Customer Service Representative
Afni Inc, Verizon
10.2022 - 08.2023
Georgia Piedmont Technical College