Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tatyana Bennett

Acworth,GA

Summary

Collaborative Member Care Agent with strong work ethic, bringing extensive experience in customer service, leadership, deescalating strategies, and resolving complex issues. Consistently delivering results with minimal errors, comfortable working as a team member or independently on various tasks. Detail-oriented and proficient in managing multiple responsibilities. Motivated and flexible agent seeking to provide guidance and support to other team members, as well as contributing to their success and growth within the company.

Overview

10
10
years of professional experience

Work History

MEMBER CARE AGENT

Delta Community Credit Union
06.2024 - Current
  • Assists department with specialized member conversion project
  • Recently joined after hours support team
  • Mentor new agents and team members to assist with growth
  • Managed multiple communication channels simultaneously, including phone, email, and live chat.
  • Demonstrated empathy and patience when interacting with customers to build rapport and trust.
  • Successfully handled escalated calls with patience and understanding.
  • Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally.
  • Provided excellent customer service, demonstrating strong communication and interpersonal skills.

SENIOR CONSUMER LENDING SPECIALIST

One Main Financial
09.2022 - 03.2024
  • Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
  • Meet with applicants to obtain information for loan applications and to answer questions about the process.
  • Review loan agreements to ensure that they are complete and accurate according to policy.
  • Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
  • Handle customer complaints and take appropriate action to resolve them.
  • Tracked and resolved discrepancies and past-due balances in accounts.
  • Executed collection calls and correspondence to solicit payment on overdue account balances.
  • Evaluated the creditworthiness of applicants using various tools such as FICO scores, debt-to-income ratios.

SALES SPECIALIST

Charter Communications
06.2021 - 04.2022
  • Set and track sales account targets, aligned with company objectives.
  • Monitor sales metrics (e.g. monthly, quarterly and annual forecasts).
  • Establish good rapport with clients.
  • Act as a point of contact and handle customers' individuals needs.
  • Resolve conflicts and provide solutions to customers in a timely manner.
  • Communicated product features, advantages, and benefits to customers.
  • Assisted in training new sales representatives on proper sales techniques and methods.
  • Adapted to and remained flexible in changing, fast-paced work environment.

SALES ACCOUNT MANAGER

Cellularsales
05.2018 - 03.2021
  • Performed regular reviews of account performance metrics against established goals.
  • Prepared reports and presentations detailing sales progress and projections.
  • Demonstrated excellent problem-solving skills when resolving customer issues.
  • Traveled for in-person meetings with customers and partners, developing key relationships.
  • Increased customer retention and renewal growth by revitalizing existing business in segment.
  • Analyzed sales data to identify trends and make recommendations for improvement.

SALES TEAM MANAGER

Belk
09.2015 - 05.2018
  • Mentored employees in successful selling techniques and encouraged cross-selling additional products and services.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Led, coached, and developed retail employees to achieve sales goals.
  • Tracked store performance metrics such as sales goals, labor costs and shrinkage rates.

Education

Associate in Applied Science (A.A.S.) - Business Technology

Oconee Fall Line Technical College
Sandersville, GA

Bachelor of Science (B.S.) - Accounting

Louisiana State University of Alexandria
Alexandria, LA
12.2026

Skills

  • Adaptability in embracing change
  • Ability to work with minimum supervision
  • Capable of multitasking various tasks with little to no error
  • Creative solutions and problem solving
  • Task prioritization, leading to productivity

Accomplishments

Gold Star in QA - June 2025

Timeline

MEMBER CARE AGENT

Delta Community Credit Union
06.2024 - Current

SENIOR CONSUMER LENDING SPECIALIST

One Main Financial
09.2022 - 03.2024

SALES SPECIALIST

Charter Communications
06.2021 - 04.2022

SALES ACCOUNT MANAGER

Cellularsales
05.2018 - 03.2021

SALES TEAM MANAGER

Belk
09.2015 - 05.2018

Associate in Applied Science (A.A.S.) - Business Technology

Oconee Fall Line Technical College

Bachelor of Science (B.S.) - Accounting

Louisiana State University of Alexandria

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Tatyana Bennett