Tatyana Frye

Technical support was provided to over 300 customers, aiding in the resolution of their technical issues, as well as assisting them in setting up and troubleshooting hardware and software systems. Maintaining customer satisfaction was prioritized through the provision of timely and accurate solutions to their inquiries. Additionally, customer complaints were promptly addressed and resolved, ensuring customer loyalty through the delivery of excellent customer service.

Taking a people-centric approach to improve and simplify the member and provider experience, our pharmacy team is there when patients need them most. From prescription dispensation to direct patient care, our pharmacists and pharmacy technician teams play a crucial role in ensuring quality healthcare

Contributed to the business's achievement and maintenance of industry-leading customer service ratings. Assistance was provided in analyzing complaints, issues, and grievances, forwarding them to designated departments for investigation and response. Strong communication and negotiation skills were employed to keep revenue streams alive, and refunds were offered as a last resort to maintain customer satisfaction. Additionally, effectively managed a high volume of inbound and outbound customer calls, ensuring a responsive and proactive approach to addressing customer needs and concerns.