TATYANNA WRIGHT
Suwanee
Summary
Motivated and dependable professional with years of expertise in fast-paced environment utilizing excellent Client Relations and Service Satisfaction. Proficient in job execution and proven track record of success in compliance, customer service, and leadership.
Overview
8
8
years of professional experience
Work History
CALL CENTER REPRESENTATIVE
PEACHTREE IMMEDIATE CARE
08.2020 - Current
- Demonstrate superior customer service and professionalism at all times
- Provided on-the-job training to new hires and served as Subject Matter Expert to current staff
- Submit reports to management team reflecting work completed and areas of opportunity
- Responsible for scheduling clients, following up on appointments and effectively communicating with staff/management
- Provide service support to patients, documenting all requests and quality checking for accuracy and data integrity
- Obtain and confirm pertinent patient data
- Participate in meetings for professional development and updates on organizational process.
SCHEDULER
SWIFT HEALTH URGENT CARE
11.2016 - 07.2020
- Maintained scheduled appointments for biopsies, mammograms, and other diagnostic testing while remaining in compliance with organizational policies and objectives
- Managed database of medical records, routinely addressed client questions regarding medical procedures and policies
- Fostered a collaborative environment in order to promote teamwork
- Identified areas of opportunity, submitting recommendations towards process improvement
- Possess strong organizational, analytical, problem solving skills by being attentive to detail while working on multiple tasks at once, prioritize tasks, and communicate steps to complete tasks required to accurately resolve problem
- Provided an elevated customer experience in order to generate loyal clientele
- Provided on the job training to new hires and served as Subject Matter Expert to current staff.
INVENTORY CLERK
DOLLAR GENERAL
11.2015 - 11.2016
- Organized physical inventory counts
- Removed damaged items from stock and adjusted tallies
- Memorize reason codes for internal stocking system
- Supervise material flow and storage
- Made room for new shipment.
Education
GENERAL STUDIES -
GEORGIA GWINNETT COLLEGE
01.2017
HIGH SCHOOL DIPLOMA -
NORTHEAST
05.2015
Skills
- Microsoft Office
- Result Execution
- Organizational Skills
- Communications Skills
- Time Management
- Client Relations
- Interpersonal Skills
- Problem Solving
- Subject Matter Expert
- Call Center
- Process Improvement
- Quality Assurance
- Team Player
- Customer Service
- Critical Thinking
- Administrative Support
- Scheduler
- Reports/Documentation
Timeline
CALL CENTER REPRESENTATIVE
PEACHTREE IMMEDIATE CARE
08.2020 - Current
SCHEDULER
SWIFT HEALTH URGENT CARE
11.2016 - 07.2020
INVENTORY CLERK
DOLLAR GENERAL
11.2015 - 11.2016
GENERAL STUDIES -
GEORGIA GWINNETT COLLEGE
HIGH SCHOOL DIPLOMA -
NORTHEAST
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