Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mst Touziat Rahman

Tucker,GA

Summary

Results-driven professional with a Bachelor's degree in Computer Science and Technology and a Data Analytics certification from CareerFoundry. Experienced in data analysis, dashboard creation, reporting, and business insights using Excel, SQL, Python, and Tableau. Combined with strong customer service experience, excellent communication skills, and the ability to resolve issues efficiently, manage priorities, and support cross-functional teams. Adept at maintaining accuracy, improving processes, and delivering positive customer experiences in fast-paced environments..

Overview

10
10
years of professional experience
1
1
Certification

Work History

Head Cashier

Panda Express
Tucker, GA
04.2024 - Current
  • Supervised daily cash handling operations, ensuring accuracy and compliance with company policies.
  • Trained and mentored new cashiers on point-of-sale systems and customer service standards.
  • Developed schedules to optimize staffing levels during peak hours, improving overall service quality.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led cashiers and associates in providing thoughtful customer service.

ERP Implementation Executive

Tangram Tech Solutions Ltd.
Dhaka,Bangladesh
10.2021 - 06.2023
  • Developed strategic initiatives to enhance client engagement and satisfaction.
  • Conducted market research to identify emerging trends and opportunities for growth.
  • Collaborated with cross-functional teams to improve project execution and delivery timelines.
  • Analyzed data to support decision-making processes and optimize operational efficiency.

Junior High School English Teacher

Saint Thomas International School
China
01.2018 - 02.2019
  • Designed engaging lesson plans to enhance student understanding of literary concepts.
  • Implemented diverse instructional strategies to accommodate varied learning styles in the classroom.
  • Facilitated classroom discussions that encouraged critical thinking and active participation among students.
  • Assessed student progress through formative and summative evaluations, providing timely feedback.

Junior High School English Teacher & Advisor

Aijiu Education
Nanjing ,china
01.2016 - 11.2017

• Instructed and mentored students across
multiple learning levels.
• Provided individualized academic and curriculum
guidance.
• Monitored student evaluation metrics for
progress tracking.
• Collected assessment data to guide curriculum
improvements.

Education

Bachelor of Science - Computer Science And Technology

Nanjing University of Posts And Telecommunications
Nanjing,china
07-2020

Skills

  • Data Analysis & Reporting
  • Excel (Pivot Tables, VLOOKUP, Data Cleaning)
  • SQL
  • Tableau
  • Python
  • Dashboard Development
  • Data Visualization
  • Customer Service
  • Client Communication
  • Problem Solving
  • Project Coordination
  • Team Collaboration
  • Time Management
  • Attention to Detail

Certification

CareerFoundry — Data Analytics Program Certificate in
Data Analytics (2025) .

Languages

English
Full Professional
Hindi
Elementary
Bengali
Native or Bilingual
Chinese (Mandarin)
Elementary

Timeline

Head Cashier

Panda Express
04.2024 - Current

ERP Implementation Executive

Tangram Tech Solutions Ltd.
10.2021 - 06.2023

Junior High School English Teacher

Saint Thomas International School
01.2018 - 02.2019

Junior High School English Teacher & Advisor

Aijiu Education
01.2016 - 11.2017

Bachelor of Science - Computer Science And Technology

Nanjing University of Posts And Telecommunications
Mst Touziat Rahman