Tavarion Troupe
Jonesboro
Summary
I am organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seek opportunities with unlimited growth potential. Strong organizational skills Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Call Center Representative
MAXIMUS HEALTH EAST
06.2021 - 01.2025
- Assist members with signing up for dental and health insurance in Louisiana
- In response to member complaints, take notes on the conversations I have with them
- Assist in identifying medical facilities in the selected parish
- Gave the members information about local resources
- Medicaid participants' enrollment
Customer Service Tech Specialist
Asurion Insurance Services
11.2020 - 05.2021
- Maintain exceptional customer service while providing remote support for customers' inquiries about lost or damaged devices and resolving customer device issues
- Responsible for the sale Connected Home product and other offerings to customers
- Engage with the customers to understand their technology and sell protection/tech support solutions
- Prepare daily paperwork for network connection resolution
Event Hostess
Stars & Strikes
09.2018 - 03.2021
- Organized various themed parties, with coordinated decorations, menus, and activities
- Resolved conflict to maintain fun, positive, and safe event environments
- Directed guests to correct areas for eating, dancing, and other services
- Adhered to strict party schedule to avoid overbooking or delay of parties
- Completed party checklist to confirm each party received contracted
Sales Associate
Hibbet Sports
05.2020 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Answered customer questions about sizing, accessories, and merchandise care
- Engaged with customers to build rapport and loyalty
Event Hostess
Stars & Strikes
09.2016 - 08.2017
- Met needs of customer special requests to promote positive party experiences and build loyal clientele
- Arranged tables and seating to comfortably seat party guests
- Cheerfully briefed customers on facility rules, amenities and party policies
- Supervised children's activities, maintaining happiness, safety and well being
- Decorated and set tables in accordance with party themes and age groups
- Planned parties according to customer specifications
Education
Bachelor of Arts - Political Science
Alabama A & M University
Normal, AL01.2022
High School Diploma -
Al Raby High School
Chicago, ILSkills
- Organizational skills
- Problem analysis
- Solution identification
- Phone answering
- Scheduling
- Sales
- Marketing
- Microsoft Office
- Fast learner
- Leadership
- Patience
- Customer service
- Time management
- Teamwork
Timeline
Call Center Representative
MAXIMUS HEALTH EAST
06.2021 - 01.2025
Customer Service Tech Specialist
Asurion Insurance Services
11.2020 - 05.2021
Sales Associate
Hibbet Sports
05.2020 - 10.2020
Event Hostess
Stars & Strikes
09.2018 - 03.2021
Event Hostess
Stars & Strikes
09.2016 - 08.2017
High School Diploma -
Al Raby High School
Bachelor of Arts - Political Science
Alabama A & M University
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