Tawakol Mohamed
Atlanta
Summary
Driven financial management specialist with expertise in financial aid compliance and budget planning, honed at Georgia State University. Adept at leveraging Banner software and regulatory knowledge to optimize fund allocation. Excels in data management and delivering personalized counseling, fostering strong communication and problem-solving skills to enhance student financial success.
Overview
16
16
years of professional experience
Work History
Student Financial Management Specialist
Georgia State University
02.2021 - Current
- Ensured optimal allocation of financial aid funds according to federal, state, and university guidelines.
- Monitored eligibility status of award recipients in Banner software, ensuring compliance with regulations.
- Conducted individual financial aid counseling sessions for students and parents, clarifying options and addressing concerns.
- Assisted students with financial aid applications, advising on rights and responsibilities.
- Developed personalized budget plans for students to enhance money management skills.
- Provided input on financial aid management practices, influencing office policy decisions.
- Resolved Salesforce cases and investigated customer concerns to implement appropriate action plans.
- Maintained accurate records for statistical reports and created forms.
Financial Aid Assistant(Federal work-study)
Georgia State University
07.2014 - 12.2019
- :- Analyzed financial aid applications to determine eligibility and needs.
- - Verified accuracy of federal documents for aid approval, such as tax returns and W-2s.
- - Packaged financial aid using standardized procedures.
- - Maintained awareness of state and federal financial aid regulations.
- - Instructed students on correct application procedures, including supporting document submission.
- - Developed proficiency in Banner and Salesforce systems.
- - Created documentation to streamline departmental processes.
- - Ensured accurate, timely distribution of updated logs.
Floor associate
The TJX Companies, Inc.
11.2012 - 09.2014
- Processed payments via cash, checks, credit cards, and automatic debits.
- Issued receipts, refunds, credits, and change to customers.
- Resolved customer inquiries and complaints, ensuring satisfaction through clear explanations.
- Acknowledged complaints and promptly notified relevant parties to facilitate resolution.
- Maintained high standards of professionalism and ethics in all interactions.
- Ensured understanding of compliance rules and regulations across operations.
- Established pricing for goods, services, and admissions while maintaining accurate records.
- Collaborated with departments to implement action plans, enhancing operational efficiency.
Cashier/ Floor Associate/ Donor Services
Goodwill of North Georgia
03.2010 - 07.2012
- Trained two new floor associates to enhance service quality and strengthen team collaboration.
- Resolved customer complaints to ensure satisfaction and maintain effective communication with management.
- Fostered a positive work environment through respectful treatment of customers and employees.
- Identified customer needs through relevant questions and active listening to provide tailored solutions.
- Answered customer telephone calls promptly to ensure effective communication.
- Utilized time efficiently during non-customer interactions by folding clothes and cleaning fitting rooms.
Education
Bachelor of Science - BS - Mathematics
Georgia State University
Atlanta, GA12-2019
Associate of Science Degree-AAS - Engineering
Georgia State University Perimeter College
Atlanta, GA01-2017
Skills
- Financial aid compliance
- Financial analysis
- Financial reporting
- Budget planning
- Banner software proficiency
- Data management
- Regulatory knowledge
Volunteer Experience
- Mathematics tutor volunteer, Tutor, 06/01/20, 12/01/20, Clarkston, GA, US, Mathematics tutor volunteer for middle school and high school students.
- Perimeter College Annual luncheon (Georgia State University), Volunteer, 11/01/15, 11/30/16, Volunteered at Perimeter College Annual luncheon in November 2015 and November 2016.
- MESA (Mathematics, Engineering, Science, Achievement), Volunteer, 01/01/15, 12/31/15, Volunteered for MESA in 2015.
- Mathematics tutor, Tutor, 06/01/07, 01/01/09, Cairo, EG, Mathematics tutor for high school students.
- After-school program, Mathematics and Chemistry tutor, 06/01/05, 01/01/07, Mathematics and Chemistry tutor for Middle and Elementary school students in the after-school program.
Awards
- Dean's List, 01/01/19, Georgia State University, Named to the Spring Semester January 2019 Dean's List at Georgia State University.
- Dean's List, 01/01/16, Perimeter College, Georgia State University, Named to the Spring Semester 2016 Dean's List at Perimeter College, Georgia State University.
- Certificate of Excellence, 01/01/16, Office of STEM Initiatives, Received a Certificate of Excellence from the Office of STEM Initiatives (Spring semester 2016).
- Outstanding Student Award for Chemistry II, 01/01/15, Received an Outstanding Student Award for Chemistry II (Spring Semester 2015).
- ENLISTEM Scholarship, 04/01/15, Perimeter College at Georgia State University, ENLISTEM Scholarship awardee April 2015 from Perimeter College at Georgia State University.
- Certificate of Excellence INTERMEDIATE Arabic II, 09/01/14, Received a Certificate of Excellence INTERMEDIATE Arabic II 2002 awardee. (Fall Semester) of 2014.
- Outstanding Student Award for Calculus I, 04/01/14, Perimeter College, Received an Outstanding Student Award for Calculus I, (Spring Semester) April 2014 at Perimeter College.
Timeline
Student Financial Management Specialist
Georgia State University
02.2021 - Current
Financial Aid Assistant(Federal work-study)
Georgia State University
07.2014 - 12.2019
Floor associate
The TJX Companies, Inc.
11.2012 - 09.2014
Cashier/ Floor Associate/ Donor Services
Goodwill of North Georgia
03.2010 - 07.2012
Bachelor of Science - BS - Mathematics
Georgia State University
Associate of Science Degree-AAS - Engineering
Georgia State University Perimeter College