Tawana Boyd
Atlanta
Summary
Self Storage Manager with 5 years of experience in facility management and customer service. Skilled in overseeing daily operations, managing staff, and enforcing security protocols. Demonstrated success in improving customer satisfaction and operational efficiency through effective logistics management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Self Storage Manager
Arrow Mini Storage
Mansfield
10.2020 - 10.2025
- Conducted property tours, explained lease agreements, and sold packing supplies.
- Processed payments, managed delinquencies, and maintained accurate tenant records.
- Monitored security systems to ensure property safety and responded to incidents.
- Utilized management software to enhance marketing efforts and increase occupancy.
- Coordinated customer service initiatives to address inquiries and resolve issues.
- Supervised maintenance tasks to uphold cleanliness and security standards.
- Collected rent payments from tenants in accordance with company policies.
- Assisted with inventory management by stocking shelves and organizing supplies.
Fleet Operations Manager
Fairmount Logistic LLC
05.2014 - 08.2020
- Led fleet operations for 8+ commercial trucks over 10 years, driving measurable cost reductions.
- Supervised and trained dispatch team of 8+, increasing productivity and service reliability.
- Negotiated vendor and service contracts, improving cost efficiency and uptime.
- Achieved 100% compliance with federal and state safety regulations, minimizing risk and penalties.
Insurance Manager
American Income Life Insurance
09.2011 - 07.2013
- Managed underwriting decisions and supervised on-site sales personnel.
- Coached teams to achieve over 50% increase in weekly sales performance.
- Evaluated risk, authorized reinsurance, and ensured regulatory compliance.
Education
Associate of Applied Science - Business Management
Nassau Community College
Garden City, NYSkills
- Logistics & Fleet Operations
- Dispatch & Routing Optimization
- Cost Reduction
- Vendor & Contract Negotiation
- Compliance & Safety Oversight
- 3PL Management
- TMS (DAT, Samsara)
- Data Analysis (Excel)
- Billing & Invoicing
- Scheduling & Payroll Coordination
- Team Leadership
- Process Improvement
- Lease agreements
- Payment processing
- Problem solving
- Facility maintenance
- File system management
- Supply chain management
- Team development
Certification
- Licensed Insurance Agent - TX
- Licensed Insurance Agent - OH
- Licensed Insurance Agent - FL
- Licensed Insurance Agent - MI
- Licensed Insurance Agent - SC
- Licensed Insurance Agent - GA
Community Service
Volunteer - Community outreach supporting homeless populations through food preparation and supply distribution.
Timeline
Self Storage Manager
Arrow Mini Storage
10.2020 - 10.2025
Fleet Operations Manager
Fairmount Logistic LLC
05.2014 - 08.2020
Insurance Manager
American Income Life Insurance
09.2011 - 07.2013
Associate of Applied Science - Business Management
Nassau Community College