Tawnie Mason
Atlanta
Summary
Dedicated healthcare professional with a strong background in medical office administration, adept at optimizing patient experiences through effective management of appointments, medical records, and front-desk operations. Proven track record of enhancing workflow efficiency while ensuring high levels of patient satisfaction. Skilled in managing high-volume phone communications and maintaining confidentiality, all while delivering exceptional patient care and support. Committed to fostering a positive healthcare environment that prioritizes operational excellence and compassionate service.
Overview
9
9
years of professional experience
Work History
Medical Records Coordinator
Barbour Orthopaedics Kennesaw
Atlanta, GA
01.2022 - Current
- Oversaw medical records management, ensuring accuracy and compliance with healthcare regulations.
- Collaborated with healthcare providers to resolve discrepancies in patient records, improving data integrity.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Kept accurate log of requests for medical information and records.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
Medical Secretary
Piedmont Women's Healthcare
Atlanta, GA
12.2017 - 01.2022
- Coordinated patient scheduling for appointments and procedures ensuring optimal provider availability and patient flow.
- Facilitated communication between patients and healthcare providers, addressing inquiries efficiently
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
- Receives and routes messages and documents such as laboratory results to appropriate staff.
Front Desk Receptionist
Elite Body Sculpture-Atlanta, GA
Atlanta, GA
02.2017 - 03.2018
- Managed front desk operations, ensuring efficient check-in and appointment scheduling for clients.
- Oversaw inventory management of office supplies, ensuring availability for daily operations.
- Collected room deposits, fees, and payments.
- Organized and maintained files and records to ensure up-to-date documentation.
- Coordinated patient communications, addressing inquiries and resolving issues promptly.
Finance Clerk
Mia Aesthetics
Atlanta, GA
03.2017 - 06.2015
- Processed accounts payable and receivable transactions accurately and efficiently.
- Managed financial records using QuickBooks to ensure compliance with company policies.
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Followed best practices for managing large quantities of personal financial information, fostering data security and integrity.
Education
HIGH SCHOOL DIPLOMA -
Northside High school
Jacksonville, GA12.2009
Skills
- HIPAA compliance
- EHR expertise
- Medical terminology
- Office administration
- Insurance verification
- Medical records management
- Problem-solving
- Telephone etiquette
- Multitasking
- Excellent communication
- Detail-oriented
- Organizational skills
- Appointment and procedure scheduling
Timeline
Medical Records Coordinator
Barbour Orthopaedics Kennesaw
01.2022 - Current
Medical Secretary
Piedmont Women's Healthcare
12.2017 - 01.2022
Finance Clerk
Mia Aesthetics
03.2017 - 06.2015
Front Desk Receptionist
Elite Body Sculpture-Atlanta, GA
02.2017 - 03.2018
HIGH SCHOOL DIPLOMA -
Northside High school