TAYANA BARBER
Columbus
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
9
9
years of professional experience
Work History
CRM Service Agent
Progressive Insurance
08.2023 - Current
- Enhanced customer satisfaction with prompt issue resolution through effective CRM management.
- Created custom dashboards for various departments or user groups tailored specifically to their needs.
- Managed customer relations on ongoing basis to maximize customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Elite Service Agent II
Delta Airlines
12.2021 - 06.2023
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Processed ticket sales accurately, ensuring correct fare calculations and efficient booking procedures were followed.
Customer Relations Advisor
Anthem
05.2017 - 03.2020
- Maintained compliance with all industry regulations while completing paperwork accurately and efficiently.
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
Sales Representative
Kmart
10.2015 - 05.2017
- Increased sales by offering advice on purchases and promoting additional products
- Organized sales paperwork, presentation proposals and finalized contracts
- Trained and monitored new sales representatives.
Education
Associate of Business Administration -
Columbus Technical College
Columbus, GA05.2025
Jordan Vocational High School
Columbus, GA05.2017
Skills
- CRM software proficiency
- Lead generation techniques
- Cross-selling tactics
- Performance Tracking
- Customer Relations
Skillsinterests
8 years of experience with Microsoft Office, English, Procurement coordination, Travel knowledge, Account administration, Customer relations, Business relationship management.
Leadershipexperienceactivities
- National Honor Society, Columbus, GA, Vice President, 08/01/13, 05/01/17, 1000 hours of community service per school year. Career readiness sessions each year.
- Tech Club, Columbus, GA, Senior Member, 10/01/15, 05/01/17
Timeline
CRM Service Agent
Progressive Insurance
08.2023 - Current
Elite Service Agent II
Delta Airlines
12.2021 - 06.2023
Customer Relations Advisor
Anthem
05.2017 - 03.2020
Sales Representative
Kmart
10.2015 - 05.2017
Associate of Business Administration -
Columbus Technical College
Jordan Vocational High School
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