Taylor Bardwell- Fridge
Atlanta
Summary
Professional with solid background in import coordination and finance, well-versed in logistics, customs regulations, and supply chain management. Strong focus on team collaboration and achieving results, consistently adapting to changing needs. Strong background in SaaS such as Salesforce, ServiceNow, and ITIL-based workflows with proven success managing 60+ daily support tickets and optimizing system uptime, problem-solving, communication, and process optimization. Reliable and driven to contribute effectively to organizational success.
Overview
7
7
years of professional experience
Work History
Import Coordinator
Hapag-Lloyd
Atlanta Georgia
11.2022 - Current
- Resolve over 60 daily Salesforce tickets and coordinate system updates for logistics and container tracking. Consistently the individual who maximized output and shifted the productivity margin for the team by over 100%.
- Execute EDI submissions, run manifests, customs clearances, manual port releases and maintain user systems to ensure data accuracy across terminals.
- Coordinated import documentation and compliance to ensure adherence to international shipping regulations.
- Collaborated with customs brokers to resolve clearance issues and expedite cargo release.
- Implemented process improvements that reduced lead times and increased overall supply chain efficiency.
- Provided training for junior team members on best practices in import coordination, contributing to overall departmental efficiency.
- Created and wrote up new process instructions, resulting in increased efficiency.
Customer Analyst
Norfolk Southern
01.2021 - 01.2022
- Supported customer systems using Salesforce, resolving 30–60 daily tickets.
- Monitored railcar and container data integrity while improving communication between terminals and clients. Informed customers and businesses about terminal closes, strikes, derailings, railcar shortages and any other impending delays.
Debt Collector
Merchants Preferred
Atlanta Georgia
01.2019 - 01.2021
- Detected and prevented fraudulent transactions using real-time monitoring tools.
- Conducted account audits, supported software configurations, and maintained data accuracy within SLA limits.
- Collaborated with cross-functional teams to identify and resolve system issues effectively.
- Led training sessions for end-users, enhancing their proficiency with new software tools.
- Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
- Processed both ACH/Wire and debit card payments.
- Led team in achieving collection goals through effective communication and negotiation strategies.
- Trained and mentored new collectors, fostering a collaborative and results-driven work environment.
Skills
- Systems: Windows Server, MacOS, Active Directory
- Networking: LAN/WAN, VPN, router/switch configuration
- Tools: Salesforce, ServiceNow, Microsoft 365, EDI Systems
- Core: Troubleshooting, Customer Support, ITIL, Process Optimization
- Effective communication
- Accurate data entry
Additional Experience
- Debt Collection Supervisor & Customer Analyst | Aaron’s | 2013–2019
- Managed support teams, ensured compliance, and delivered high customer satisfaction in high-volume environments.
Timeline
Import Coordinator
Hapag-Lloyd
11.2022 - Current
Customer Analyst
Norfolk Southern
01.2021 - 01.2022
Debt Collector
Merchants Preferred
01.2019 - 01.2021