Family Practice Secretary
Montefiore Medical Center (West Farms)
02.2015 - 07.2019
- Managed front desk operations, including scheduling appointments, answering phones, and greeting patients
- Coordinated patient referrals to specialists and managed medical records with accuracy and confidentiality
- Maintained inventory of office and medical supplies, ensuring adequate stock levels and cost-effectiveness
- Performed training and supervising new office staff, promoting teamwork and efficiency
- Interacted with patients and families, addressing inquiries and providing information
- Scheduled patient appointments and follow-ups, ensuring efficient clinic flow
- Communicated with healthcare providers and staff to relay patient messages and coordinate care
- Maintained electronic health records (EHR) and ensured documentation accuracy in compliance with HIPAA regulations
- Assisted in coding and billing processes, ensuring accurate submission and reimbursement for services rendered
- Facilitated insurance verification, billing inquiries, and patient payments.