Josie Strickland
Blackshear
Summary
Experienced with customer interaction, creating welcoming shopping environment and boosting sales. Utilizes product knowledge to assist clients in making informed purchasing decisions. Track record of maintaining organized inventory and contributing to store success. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Boutique Sales Associate
Dearly Loved Boutique
11.2024 - Current
- Promoted a positive shopping environment by addressing customer concerns promptly and professionally.
- Increased boutique sales by providing excellent customer service and product knowledge.
- Collaborated with team members to achieve monthly sales targets and enhance store performance.
- Achieved consistent positive feedback from clients due to exceptional service delivery and problem-solving abilities.
- Built strong client relationships by being extremely helpful to the customers and follow-up communications.
Medical Office Receptionist
Agape Surgical Associates
02.2022 - 09.2024
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Checked patient insurance, demographic, and health history to keep information current.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Pulled charts and prepared for nurse and doctor assessment.
- Scheduled, rescheduled, and cancelled appointments for patients.
Medical Office Receptionist
Georgia Skin And Cancer Clinic
02.2021 - 02.2022
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Pulled charts and prepared for nurse and doctor assessment.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Filed and retrieved patient records for provider.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
Bank Teller
Primesouth Bank
02.2020 - 01.2021
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Counted and packaged currency and coins.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Front Office Assistant
Sentry Data Management
03.2018 - 01.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed and updated customer information in database for accuracy.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Resolved conflicts professionally and efficiently, fostering a positive workplace atmosphere.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
Cleaning Assistant
A1 Cleaning And Restoration
03.2017 - 03.2018
- Used time management and efficient cleaning methods to meet deadlines.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Handled equipment, chemicals, and materials properly and with caution.
- Enhanced cleanliness standards by consistently maintaining a well-organized and sanitized work environment.
- Treated stains and damaged areas to restore value.
- Ensured positive client experiences by delivering timely, high-quality cleaning services tailored to their needs.
- Removed trash, debris and other waste materials from premises.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Organized and used industrial cleaning products following strict safety procedures.
Cook/Restaurant Cashier
Carters Fried Chicken
04.2014 - 03.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Pierce County High School
Blackshear, GA05.2017
Skills
- Patient confidentiality
- Customer service background
- Patient Scheduling
- Medical Records Management
- HIPAA Guidelines
- Patient Registration
- Payment Collection
- Patient Referral
- Appointment Scheduling
- Friendly, positive attitude
Timeline
Boutique Sales Associate
Dearly Loved Boutique
11.2024 - Current
Medical Office Receptionist
Agape Surgical Associates
02.2022 - 09.2024
Medical Office Receptionist
Georgia Skin And Cancer Clinic
02.2021 - 02.2022
Bank Teller
Primesouth Bank
02.2020 - 01.2021
Front Office Assistant
Sentry Data Management
03.2018 - 01.2020
Cleaning Assistant
A1 Cleaning And Restoration
03.2017 - 03.2018
Cook/Restaurant Cashier
Carters Fried Chicken
04.2014 - 03.2017
High School Diploma -
Pierce County High School
Similar Profiles
Sukchain KaurSukchain Kaur
Store Manager at Pre-Loved Clothing (Self-emplayed)Store Manager at Pre-Loved Clothing (Self-emplayed)
JEWEL THOMPSON-COUSINSJEWEL THOMPSON-COUSINS
Store Manager at B. Loved Fitness and GiftsStore Manager at B. Loved Fitness and Gifts
Desiree BeimlerDesiree Beimler
Showroom Manager at Loved Twice BridalShowroom Manager at Loved Twice Bridal