TAYLOR DABNEY
Atlanta,Ga
Summary
Dedicated Customer Service Specialist and Leasing Manager with 6 years of experience in fast-paced, client-facing environments, including 3 years managing leasing operations. Expert in empathy driven communication, conflict resolution, sales, and lease negotiations. Consistently maintained 95%+ customer satisfaction, achieved strong close and occupancy rates, and optimized processes to support efficient leasing performance. Highly collaborative with proven leadership skilled at mentoring peers, driving team performance, and fostering strategic relationship management.
Overview
3
3
years of professional experience
Work History
Leasing Manager
Bridge Property Management
08.2023 - Current
- Follow up with leads to nurture prospects, manage leasing pipeline/execution status, and secure signed leases promptly.
- Input leasing data and prospect/resident details into systems (Yardi, Rent Café) ensuring accurate, timely reporting and move-in readiness.
- Coordinate resident move-ins, including turnover inspections and unit preparations to ensure apartments are showing-ready and move-in compliant.
- Support rent collection efforts, liaising with property management on delinquent accounts and assisting in revenue recovery, when needed.
- Monitor local market trends, gather competitor intel, and recommend leasing incentives and pricing strategies to maintain occupancy competitiveness.
- Adhere to Bridge's corporate procedures, enforce safety protocols, report hazards, and participate in special projects as assigned.
- Uphold professionalism in all leasing operations, maintain data entry accuracy, handle complaints compassionately, and foster exceptional tenant relationships.
Leasing Agent
Bridge Property Management
08.2022 - 08.2023
- Welcomed and engaged prospective residents by conducting property tours, showcasing community amenities, and emphasizing key features-boosting tour-to-application.
- Closed lease agreements from inquiry to contract, processing applications and lease documents with a high accuracy rate. Achieved a leasing close rate of 80%+, supporting top-line occupancy goals.
- Developed community engagement programs, including Monthly resident events, social mixers, and facility guides, enhancing resident satisfaction scores and strengthening retention.
- Provided exceptional customer service, responding to resident questions, maintenance requests, and complaints; maintained a 95%+ satisfaction rate and received consistent positive feedback.
- Maintained a safe, professional environment in the office and community spaces by enforcing safety protocols, conducting regular inspections, and promptly reporting hazards to management.
Education
High School Diploma -
Campbell High School
Smyrna Ga 12-2018
Skills
- Resident relations
- Maintaining closing ratios
- Property management
- Data entry
- Critical thinking
- Active listening
- Customer service
- Positive attitude
- Problem-solving
- Time management
Timeline
Leasing Manager
Bridge Property Management
08.2023 - Current
Leasing Agent
Bridge Property Management
08.2022 - 08.2023
High School Diploma -
Campbell High School
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