Taylor Douglas
Dacula
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities. Dedicated worker focused on customer satisfaction and providing high-quality service. Determined to exceed expectations and take on higher responsibilities.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
Banker
Capital One
Atlanta
12.2025 - 07.2026
- Managed customer inquiries through phone and digital channels effectively.
- Provided product information and guided customers in account management processes.
- Collaborated with team members to resolve customer issues and enhance service quality.
- Utilized internal systems to document customer interactions and track resolutions accurately.
- Conducted follow-ups to ensure customer satisfaction with services provided.
- Assisted in training new agents on company policies and service protocols.
- Resolved many calls daily by solving problems and providing customer care.
- Processed customer transactions efficiently and accurately.
- Resolved customer issues and escalated complex problems when necessary.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Performed daily reconciliation of bank accounts to ensure accuracy of records.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Ensured compliance with state and federal banking regulations through regular reviews.
Medical Receptionist and Public Relations
Dillon’s Dental Services
Calumet City
06.2021 - 07.2025
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments using dental management software for optimal patient flow.
- Collected patient information and verified insurance details accurately.
- Entered data into company database with high accuracy and attention to detail.
- Reviewed and verified documents for completeness and correctness before processing.
- Maintained organized records and files for easy retrieval and reference.
- Utilized spreadsheet software to track and manage information efficiently.
- Conducted regular audits to ensure data integrity across multiple systems.
- Collaborated with other departments to facilitate smooth information flow.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Developed strategic public relations campaigns to enhance brand visibility.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Developed marketing campaigns for environmental technologies or services.
- Planned or directed development or communication of programs to maintain favorable public or stockholder perceptions.
- Hands on involvement with company Public Relations and Affairs.
Dental Assistant
D-2 Dental
Calumet City
04.2023 - 06.2025
- Assisted in patient care and comfort during dental procedures.
- Prepared examination rooms with necessary instruments and materials.
- Managed patient records and scheduling using practice management software.
- Sterilized instruments and maintained cleanliness of work areas.
- Educated patients on oral hygiene practices and post-treatment care.
- Coordinated inventory management for dental supplies and equipment.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Took digital X-rays of teeth using radiographic equipment.
Education
Bachelor of Science - Nursing
Brenau University
Gainesville, GA 08.2021 - 07.2026
Skills
- Critical thinking
- Patient care
- Medical terminology
- Attention to detail
- Public Relation
- Patient Advocacy
- Types 29 words per minute
- Data entry
- HIPPA and State/Federal regulation compliant
Languages
Spanish
Limited
Certification
CPR/BSL certification
Timeline
Banker
Capital One
12.2025 - 07.2026
Dental Assistant
D-2 Dental
04.2023 - 06.2025
Bachelor of Science - Nursing
Brenau University
08.2021 - 07.2026
Medical Receptionist and Public Relations
Dillon’s Dental Services
06.2021 - 07.2025