Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Taylor Doyle

Augusta

Summary

Dynamic and results-driven professional with extensive expertise in customer retention strategies and client relationship management. Recognized for delivering impactful solutions that significantly enhance customer loyalty and satisfaction. Proven ability to collaborate effectively with cross-functional teams to drive organizational goals while adapting to evolving business needs. A strong focus on conflict resolution and exceptional communication skills ensures the cultivation of lasting client relationships.

Overview

2026
2026
years of professional experience

Work History

Retention Specialist

COFORGE
05.2025 - Current
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Evaluated current customer retention strategies and recommended improvements.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Office Administrative Assistant

T&T transportation
01.2019 - 01.2022
  • Reviewed external penetration tests and regulatory audits to remediate its findings to ensure the security of the network resources;
  • Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports and other forms.
  • Provided constant and reliable administrative support to 20 office team members.
  • Assisted the HR manager by maintaining personnel files for job applicants as well as active and terminated employees.
  • Maintained, coordinated and updated the client database, records and mailing lists.
  • Maintained an inventory of office supplies.

Office Receptionist

Chick-Fil-A
01.2020 - 01.2021
  • Transformed manual processes into a computerized, well-documented standard operating procedures system (SOP).
  • Performed daily administrative functions such as answering calls and emails, greeting visitors, invoicing, and maintaining the inventory of office supplies.
  • Managed and prepared multiple reports, spreadsheets, documents and other forms and handled all media and PR inquiries.
  • Scheduled meetings and managed the calendar, took the meeting minutes and forwarded the minutes via email to all the partners.

Billing Specialist

Alorica
2025 - 2025
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.

Education

Bachelors - Business and Marketing

University of Kennesaw State University
05-2025

Skills

  • Regulatory Compliance
  • Time Management
  • Strategic Planning
  • Upselling and cross selling
  • Retention marketing
  • Documentation skills
  • Performance evaluation
  • Decision-making
  • Foresight on organization needs
  • Office Project Management

Timeline

Retention Specialist

COFORGE
05.2025 - Current

Office Receptionist

Chick-Fil-A
01.2020 - 01.2021

Office Administrative Assistant

T&T transportation
01.2019 - 01.2022

Billing Specialist

Alorica
2025 - 2025

Bachelors - Business and Marketing

University of Kennesaw State University
Taylor Doyle