Taylor Gruwell
Bloomingdale
Summary
Dedicated professional with a strong background in administrative support and customer relations. Skilled in critical thinking and time management, contributing to efficient case management and timely document processing. Ready to leverage expertise to enhance client satisfaction and operational workflows.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Georgia Department of Community Supervision
Savannah, GA
08.2023 - Current
- Conducted initial intake interviews, gathering essential information for probation officers.
- Supported case management by tracking deadlines and court dates to ensure compliance with regulations.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the office.
- Generated warrants, petitions and other legal documents for review by supervisors.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Filed documents with courts on behalf of probation.
- Completed data entry of legal documents into electronic filing systems.
Restaurant Hostess
Kimpton Hotels & Restaurants
Vero Beach, FL
11.2021 - 07.2022
- Welcomed guests and managed seating arrangements to optimize dining flow.
- Coordinated with servers and kitchen staff to ensure timely service and guest satisfaction.
- Handled reservations and walk-in guests, maintaining accurate waitlist information.
- Trained new hostesses on system usage and customer service standards.
- Monitored dining area for cleanliness and ambiance, enhancing overall guest experience.
- Assisted in managing special events, ensuring smooth operations and guest engagement.
- Resolved guest inquiries and complaints promptly, fostering positive relationships.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
Bachelor of Science - Criminal Justice
Georgia Southern University
Statesboro, GA05-2026
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Time management
- Microsoft Word
- Customer and client relations
- Filing
- Critical thinking
- Strong problem solver
- Scheduling
- Documentation and recordkeeping
- Professional communication
- Excel spreadsheets
Timeline
Administrative Assistant
Georgia Department of Community Supervision
08.2023 - Current
Restaurant Hostess
Kimpton Hotels & Restaurants
11.2021 - 07.2022
Bachelor of Science - Criminal Justice
Georgia Southern University