Results-driven professional with a strong background in managing daily operations. Skilled in effective communication, team collaboration, and leadership, consistently achieving improvements in customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Shift Leader
Great American Cookies
Marietta
08.2024 - Current
Supervised team members to optimize daily operations and enhance productivity
Led staff to uphold customer service standards and improve overall performance
Handled customer complaints with professionalism and effective problem-solving
Trained new employees on company policies, procedures, and service expectations
Managed inventory levels and restocked supplies to meet business needs
Oversaw sanitation of dining areas, restrooms, kitchen equipment, and floors to ensure a safe environment
Verified cash drawer balances during opening and closing procedures