Taylor Helms
Columbus
Summary
Patient Behavior Technician with 3 years of experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
RBT
KNR Therapy
Columbus, GA
09.2025 - Current
- Implemented individualized behavior intervention plans to support clients' development.
- Collected and documented client data to track progress and inform treatment adjustments.
- Collaborated with team members to enhance therapeutic strategies and client engagement.
- Assisted in conducting assessments to identify clients' needs and set goals.
- Adapted interventions based on real-time observations during therapy sessions.
- Provided consistent feedback to families regarding client progress and strategies for reinforcement at home.
- Participated in ongoing training to refine skills and stay updated on best practices in behavior analysis.
- Maintained a safe and supportive environment for clients during all therapy activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Maintained patient records, documenting changes in patient condition.
RBT II
Hopebridge
Columbus, GA
09.2023 - 09.2025
- Implemented individualized behavior intervention plans for children with autism spectrum disorders.
- Monitored client progress and documented behavioral data for analysis and reporting.
- Collaborated with clinical team to adjust treatment strategies based on client needs.
- Engaged clients in therapeutic activities to promote skill development and social interaction.
- Provided support during parent training sessions, enhancing family involvement in therapy.
- Maintained a safe environment by following health and safety protocols consistently.
- Assisted in training new staff on behavior intervention techniques and documentation practices.
- Reviewed and updated client records to ensure compliance with organizational standards and policies.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
- Worked as part of collaborative team to address changing needs of children and families.
Customer Service Agent I
Total Systems / Global Payments
Columbus, GA
08.2021 - 01.2022
- Resolved an average of 50+ customer inquiries daily while meeting strict performance and quality metrics.
- Documented and escalated account issues across departments to ensure timely resolution.
- Handled high-pressure situations with professionalism and accuracy.
Assistant Manager
Starship
Columbus, GA
08.2020 - 08.2021
- Supervised daily operations including inventory, merchandising, and cash handling.
- Trained and supported staff in customer service and compliance with company policies.
- Maintained accurate financial records and ensured smooth shift transitions.
Crew Member
Burger King
Columbus, GA
01.2020 - 2020
- Fast-paced teamwork, accuracy, and customer satisfaction.
- Operated cash register, processed transactions accurately, and managed customer payments.
- Maintained cleanliness of workstations and dining areas to ensure a hygienic environment.
- Assisted team members in executing daily operations during peak hours efficiently.
- Followed inventory control procedures to minimize waste and optimize stock levels.
- Engaged with customers to provide exceptional service and resolve inquiries promptly.
- Trained new crew members on operational procedures and customer service best practices.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Party Host
Stars and Strikes
01.2017 - 01.2018
- Event coordination, client service, and scheduling.
Education
No Degree - Criminal Justice
Columbus State University
Columbus, GADiploma -
Northside High School
Columbus, GA01.2018
Skills
- Administrative Support & Scheduling
- Data Entry & Documentation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Client Relations & Communication
- Problem-Solving & Conflict Resolution
- Training & Onboarding Support
- Time Management & Organization
- Team Collaboration
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Self-discipline
- Interactive communication skills
- Integrity and honesty
- Safety awareness
- Basic math
- Verbal and written communication
- Leadership qualities
- Learning agility
- Safety
- Resilience and persistence
- Valid Driver's license
- Complex Problem-solving
- Visual communication
- Creativity and innovation
- Positive company representation
- Health code compliance
- Assertiveness
- Diversity awareness
- Reliability and punctuality
- Workplace safety
- Willingness to learn
Certification
- CPR & First Aid Certified
- RBT Certification (in progress of career transition)
Timeline
RBT
KNR Therapy
09.2025 - Current
RBT II
Hopebridge
09.2023 - 09.2025
Customer Service Agent I
Total Systems / Global Payments
08.2021 - 01.2022
Assistant Manager
Starship
08.2020 - 08.2021
Crew Member
Burger King
01.2020 - 2020
Party Host
Stars and Strikes
01.2017 - 01.2018
No Degree - Criminal Justice
Columbus State University
Diploma -
Northside High School