Taylor Kenon
Austell
Summary
Detail-oriented Pharmacy Customer Associate skilled in complaint handling and workflow improvements. Committed to enhancing patient experiences through exceptional service and effective communication.
Overview
7
7
years of professional experience
Work History
Pharmacy Customer Associate
Walgreens
Mableton, GA
06.2023 - Current
- Processed prescription orders accurately using pharmacy management software.
- Collaborated with pharmacists to ensure medication safety and compliance.
- Implemented workflow improvements that enhanced pharmacy efficiency and reduced wait times.
- Responded to patient inquiries, providing exceptional service and support for prescription needs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Customer Service Associate
Walgreens
Mableton, GA
10.2021 - 06.2023
- Assisted customers with product inquiries and provided tailored recommendations to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient service during peak hours.
- Collaborated with team members to maintain store organization and cleanliness, promoting a welcoming environment.
- Processed returns and exchanges promptly, resolving customer issues effectively while adhering to company policies.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Cashier/Stocker
Aldi
Mableton, GA
10.2021 - 10.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring positive shopping experiences.
- Maintained cleanliness and organization of checkout areas to enhance operational flow.
- Handled cash and electronic payments accurately to minimize discrepancies.
- Monitored product displays for compliance with company merchandising standards.
- Adapted quickly to new procedures and technologies in a fast-paced environment.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Server
IHOP
Sumter, SC
11.2019 - 03.2020
- Provided prompt and courteous service to guests, ensuring a positive dining experience.
- Assisted in food preparation and presentation, adhering to IHOP standards of quality.
- Managed customer orders efficiently using point-of-sale systems for accurate billing.
- Collaborated with kitchen staff to deliver timely and correct meal orders.
- Maintained cleanliness and organization of dining area, promoting a welcoming environment.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate in Physical Therapy - Biology
Atlanta Technical College
Atlanta, GA06-2027
High School Diploma -
Manning High School
Manning, SC06-2018
Skills
- Active learning
- Complaint handling
- Goal oriented
- Teamwork and collaboration
- Store maintenance
- Stock management
- Relationship building
- Order processing
- Calm and professional under pressure
- Multitasking
- Problem-solving abilities
- Attention to detail
Timeline
Pharmacy Customer Associate
Walgreens
06.2023 - Current
Customer Service Associate
Walgreens
10.2021 - 06.2023
Cashier/Stocker
Aldi
10.2021 - 10.2021
Server
IHOP
11.2019 - 03.2020
Associate in Physical Therapy - Biology
Atlanta Technical College
High School Diploma -
Manning High School