Taylor Knowlton
Carrollton
Summary
Highly experienced customer service professional with a proven track record of exceeding performance metrics and delivering exceptional service. Strong communication and problem-solving skills combined with a dedication to maximizing customer satisfaction.
Overview
3
3
years of professional experience
Work History
To-Go Specialist
Olive Garden
07.2021 - 11.2023
- I answer the phones and take orders while also prepping the orders and taking them out to the customer
- I make it my goal to make sure that the customer leaves happy so that way they will come back again and enjoy the great service that is provided for them.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Cashier, Customer Service
Kroger
01.2021 - 05.2021
- I worked at the front end and it was my job to get the customer checked out quick and efficiently while also making sure they have everything that they needed
- I also worked at the customer service desk where I did daily tasks such as money orders, help customers pay their bills, lottery, and also helping customers with items that rang up wrong.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Customer Service Representative
Global Contact Services
07.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Health and Community Wellness -
University of West Georgia
Skills
- Problem solving
- Communication
- Attention to detail
- Adaptability
- Multi-tasking
- Teamwork
- Phone Etiquette
Timeline
To-Go Specialist
Olive Garden
07.2021 - 11.2023
Cashier, Customer Service
Kroger
01.2021 - 05.2021
Customer Service Representative
Global Contact Services
07.2020 - 12.2020
Health and Community Wellness -
University of West Georgia